Restaurant Server

Ascent Hospitality Management; Rapid City (SD); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality management company is seeking dedicated staff to provide exceptional service in a fast-paced environment. Responsibilities include taking orders, serving food, and maintaining cleanliness. Ideal candidates will have strong customer service skills and a commitment to guest satisfaction.

Qualifications

• Basic skills such as sanitation, safety, and customer service.
• Handyman skills are a plus.

Responsibilities

• Greets guests courteously and takes orders.
• Maintains cleanliness of stations and pantry.
• Ensures guest satisfaction and communicates issues.

Skills

Customer Service

Sanitation

Safety

Job description

JOB DESCRIPTION

Reports to work well-groomed, in a clean and proper uniform, and practices good personal hygiene at all times.

Greets guests courteously and respectfully when seated at their station.

Takes verbal drink and meal orders according to guest preferences.

Serves high-quality food, checks all orders for completeness, correct preparation, proper portioning, and attractive presentation.

Maintains cleanliness of stations and pantry.

Performs side work during shift downtime, including rolling silverware, restocking, cleaning stations, and bussing tables.

Follows the service cycle and team responsibilities consistently.

Maintains sufficient menu knowledge to suggestively sell to guests.

Processes guest checks and operates POS equipment following company policies.

Anticipates and corrects system issues to maximize guest satisfaction.

Ensures 100% guest satisfaction on every visit.

Communicates with Manager on Duty and coworkers regarding product, service, safety, or equipment issues.

Reports problems to General Manager and Manager on Duty, proposing solutions when appropriate.

PHYSICAL REQUIREMENTS, ENVIRONMENT, AND WORKING CONDITIONS

• Continuous standing and walking.
• Clear communication with guests.
• Exposure to heat, steam, smoke, cold.
• Reaching heights of approximately 6 feet and depths of 2.5 to 3 feet.
• High mobility and flexibility in workspace.
• Ability to fit through openings 30” wide.
• Work irregular hours during busy times under pressure.
• Bending, reaching, walking.
• Eye/hand coordination.
• Lift and carry trays or buss tubs up to 20 pounds for distances up to 30 feet.

SUPERVISION AND TRAINING

Receives direction and training from the Associate Manager regarding procedures and assignments.

KNOWLEDGE AND SKILLS REQUIRED

Basic skills such as sanitation, safety, and customer service, which can be taught in-house. Handyman skills are a plus.

EXPERIENCE REQUIRED

None

Disclaimer

This position description is not exhaustive of all responsibilities, skills, efforts, or working conditions associated with the job. It reflects the principal elements essential for performance, development, and compensation decisions. Additional duties may be assigned as needed.