Restaurant Server

Huddle House; Pell City (AL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Education discounts with laptop

Competitive pay

Health benefits

Flexible schedule

Job summary

Huddle House is seeking a friendly Restaurant Server to deliver first-class customer service and food service in a fast-paced dining room. You will accurately receive orders, convey them to the kitchen, and ensure timely delivery while maintaining cleanliness of your serving area.

The role emphasizes great guest engagement, upselling daily features, and adherence to safety and cash-handling procedures. Training, benefits, and flexible scheduling accompany the position.

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively with all restaurant staff.
• Some previous restaurant experience preferred.
• “Can do” attitude and willingness to be at your during your shift.

Responsibilities

• Report to work on time in a clean, complete, proper uniform with a positive attitude ready to work.
• Greet all customers with a smile and a verbal greeting.
• Review menu with customers, suggestively sell products, take orders at the table.
• Submit tickets to cook’s station and deliver food promptly when ready.
• Handle money, ring up tickets, and make proper change.
• Ensure all tickets are accounted for and closed before shift end.
• Stock and prepare the unit for the next shift.
• Keep the store clean; bussing tables, sweeping and mopping floors, bathrooms.
• Report safety concerns to the manager immediately.
• Know the menu and daily features to upsell items.
• Follow steps of service to maximize shift sales.
• Practice safety food handling and cash security rules.
• Perform prep and cleaning duties as assigned by supervisor.
• Control waste and portion sizes to manage food cost.

Skills

Excellent customer service

Effective communication

Restaurant experience preferred

Can do attitude

Job description

Benefits:

• Training & development
• 401(k)
• Flexible schedule

Compensation:

Inclusive of tips earn up to $12 - $15 per hour (depending on day of week/shift)

Our Purpose:

Huddle House is unique in their communities; a special bond grows between team members in the restaurants and members of the community, a bond not seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:

Bringing Friends and Families Together, over Delicious Food, Served from the Heart.

Our Values:

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun

Company Overview:

Huddle House, Inc. (HHI) is a full-service family restaurant chain, well-known for serving “Any Meal. Any Time.” The core values on which Huddle House was founded in 1964 – Bringing Friends and Family Together, Over Delicious Food, Served from the Heart – remain intact today. The Atlanta-based franchisor owns its own Distribution Center and has nearly 400 franchise- and 30 corporate-owned locations across 21 states, primarily in the Southeast and Central U.S.

Position Overview:

The Restaurant Server will oversee the day to day operation of first class customer service and food service in the restaurant. The incumbent will be responsible for properly receiving food orders and conveying food orders to cook staff. Prompt food delivery to the customer as well as cleanliness of the assigned serving section. This person will be expected to provide excellent customer service at all times and will be a strong teammate to our franchise partner.

Responsibilities:

• Report to work on time in a clean, complete, proper uniform with a positive attitude ready to work. Remember a smile is part of the uniform.
• Greet all customers with a smile and a verbal greeting: “Good Morning or Welcome to Huddle House.”
• Review menu with customers when needed, suggestively sell products and take order from each customer at the table.
• Using proper, approved abbreviations submit ticket to the cook’s station and deliver food in a timely manner to the customer when food is cooked.
• Handle money from customers; ring up tickets using the POS system and make proper change.
• Account for all tickets, credit cards receipts, and make sure that all tickets have been rung up and closed before shift is over.
• Complete the position checklist while stocking and preparing the unit for the next shift.
• Using all tools provided by the manager keep the store clean at all times, including but not limited to: bussing tables, sweeping and mopping floors, cleaning bathrooms and walls.
• Bring all items of concern to the attention of the manager immediately, especially safety concerns and customer service complaints.
• Know the menu, the daily features when applicable, which juices, add-ons and desserts to suggestively sell.
• Know and follow the Huddle House steps of service with each and every guest to maximize shift sales.
• Practice all rules for safety food handling cash security and all other restaurant policies.
• Perform all prepping and cleaning duties as detailed or assigned by supervisor.
• Make a difference in food cost by controlling waste and portion control.
• Perform all duties with a sense of urgency.

Qualifications:

• Excellent customer service skills
• Ability to communicate effectively with all restaurant staff
• Some previous restaurant experience preferred
• “Can do” attitude and willingness to be at your during your shift

Benefits & Perks:

• DeVry University Education discounts with complimentary laptop for Employees & dependents
• Competitive Pay
• Comprehensive Health Benefits
• Flexible Schedule

Disclaimer:

This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.