Restaurant Server

Highgate; Middletown (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a premier hospitality management company as a Restaurant Server, where you'll provide exceptional service in a vibrant dining atmosphere. This role is perfect for individuals who thrive in fast-paced environments and enjoy engaging with guests. You'll be responsible for serving food and beverages, handling payments, and ensuring guest satisfaction. The position offers an opportunity to be part of an innovative team dedicated to delivering top-notch service. If you're passionate about hospitality and looking to grow your skills in a supportive environment, this is the perfect role for you.

Qualifications

• Hospitality experience preferred for a dynamic restaurant environment.
• Ability to stand for long shifts and carry full trays.

Responsibilities

• Provide attentive and courteous service to guests at all times.
• Handle cashier duties and maintain cleanliness in dining areas.

Skills

Customer Service

Communication Skills

Multitasking

Problem-Solving

Education

High School Diploma

Tools

POS System

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's portfolio of properties exceeds $20 billion in asset value and generates over $5 billion in revenue. Highgate offers expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. The company also develops bespoke hotel brands and uses industry-leading revenue management tools to optimize performance and asset value. Led by experienced hotel management professionals, Highgate is a trusted partner for top ownership groups and major hotel brands. The corporate offices are located in London, New York, Dallas, and Seattle.

Location

Overview

The Restaurant Server provides high-quality service to guests in an attentive, courteous, and efficient manner. Responsibilities include receiving and delivering guest orders and processing payments.

Responsibilities

• Be attentive, friendly, helpful, and courteous to guests, managers, and colleagues at all times.
• Understand the organization of the restaurant, lounges, and room service, and know the roles of each position.
• Have thorough knowledge of menus and specials.
• Serve food and beverages attentively and courteously.
• Pre-bus tables, removing soiled dishes after each course.
• Operate the POS system proficiently.
• Handle cashiering duties, including closing checks and preparing end-of-shift paperwork.
• Follow opening and closing procedures and complete side-work duties as per station rotation and checklists.
• Keep tables and stations stocked, tidy, and clean.
• Maintain beverages at least ¾ full.
• Break down trays of dishes and linens according to standards.
• Answer phone calls professionally.
• Upsell food, beverages, and promotions to guests.
• Know the location and use of fire extinguishers.
• Receive and deliver orders, and process payments.
• Ensure guest satisfaction throughout service.

Qualifications

• High School diploma or equivalent; hospitality experience preferred.
• Flexible with working long hours as needed.
• Ability to exert up to 50 pounds occasionally and 20 pounds frequently.
• Stand for entire shifts.
• Navigate the dining area while carrying full trays.
• Effective verbal and written communication skills.
• Active listening and ability to clarify concerns.
• Ability to multitask and prioritize tasks.
• Maintain a professional appearance and grooming standards.
• Attend all required meetings and training sessions.
• Maintain consistent attendance and punctuality.
• Adhere to safety and hotel standards and regulations.
• Show initiative and problem-solving skills.
• Handle sensitive information confidentially.
• Cross-train in other hotel areas as needed.
• Demonstrate a friendly, warm demeanor at all times.