Restaurant Server

Hotel Leveque; Donna (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

Hotel and travel discounts

Professional development and promotion

Job summary

Victoria Palms Inn & Suites, a First Hospitality property in Donna, TX, is seeking a Restaurant Server to deliver attentive, tableside service and advise guests on menu selections. You will engage guests, maintain space cleanliness, and collaborate with team members to exceed guest expectations.

The role emphasizes knowledge of the menu, proactive guest care, and professional conduct, with opportunities for growth and development within the hotel group.

Qualifications

• Effective verbal and written communication skills.
• Must be able to speak, read, and write in the workplace language(s).
• Ability to stand for long periods and stay energized during shifts.

Responsibilities

• Prepare the restaurant for service by cleaning spaces and stocking supplies.
• Learn menu details to provide recommendations and pairings.
• Detail each order accurately for guest satisfaction.
• Engage with guests to identify needs and ensure delight.
• Communicate special requests and resolve guest challenges with the team.
• Maintain cleanliness during and after shifts and restock as needed.
• Maintain professionalism consistent with restaurant and company standards.
• Know and follow restaurant emergency procedures and assist guests in emergencies.
• Take on additional tasks as directed by leadership.

Skills

Communication skills

Guest service

Engaging demeanor

Job description

welcome to first hospitality. employment for one? right this way...

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Restaurant Servers provide attentive, dynamic, and inspiring tableside service for our restaurant guests. Thorough knowledge of the food and beverage menus including recommended offerings and pairings is critical to success. Restaurant Servers must be proactive in handling guest needs, be highly engaging and service-oriented, and take a creative approach to problem solving. The primary responsibility of a Restaurant Server is to deliver and exceed guest expectations, execute the restaurant vision, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

• Prepare the restaurant for service by cleaning guest and service spaces and stocking essential supplies for ease of use.
• Learn details on each menu item to provide food and beverage recommendations to guests, highlighting unique restaurant offerings and specials.
• Accurately detail each order, ensuring accuracy and guest delight.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Proactively communicate special needs or requests and take ownership to resolve guest challenges, working collaboratively with the restaurant team.
• Maintain cleanliness of restaurant spaces throughout and after shift, completing side work and stocking as needed or assigned.
• Always maintain professionalism consistent with restaurant and company expectations.
• Know and communicate restaurant emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by restaurant leadership.

Success Factors...

• Effective verbal and written communication skills
• Must be able to speak, read, and write in primary language(s) used in the workplace
• 8+ hours per day; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds frequently
• Reach, bend, stoop, and pivot frequently throughout the workday

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Enveloped by lush grounds teeming with swaying palm trees, the resort-style setting of Victoria Palms Inn & Suites sits in the heart of the Rio Grande Valley, just minutes north of the border and moments from McAllen, Texas.

Our pet-friendly hotel in the center of Donna offers a heated outdoor pool, hot tub, flexible space for meetings, receptions, and events, and a casual seasonal restaurant, which is open from November through March. Prepare a meal for the family in one of our expansive suites offering full kitchens and separate bedrooms.

Located just minutes from the banks of the Rio Grande, our hotel puts you close to recreation and cultural sites like the Santa Ana National Wildlife Refuge and the Basilica of the National Shrine of Our Lady of San Juan del Valle.