Hotel Housekeeper

Hotel Leveque; Donna (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Insurance from Day 1

Paid time off from Day 1

Holiday pay from Day 1

Hotel & travel discounts

Professional development & promotion

Job summary

Victoria Palms Inn & Suites in Donna, TX, is seeking a Room Attendant to deliver and exceed guest expectations by cleaning and styling hotel rooms and public areas to brand standards. The position supports a resort-style setting with a heated outdoor pool, a seasonal restaurant, and suites offering full kitchens and separate bedrooms.

Located just minutes from the Rio Grande and local attractions, the hotel emphasizes guest services, teamwork with hotel leadership, and a professional image that

Qualifications

• Effective verbal and written communication skills.
• Must be able to speak, read, and write in primary language(s) used in the workplace.
• 8+ hours per day; stand and walk frequently throughout the workday.
• Lift, lower, and maneuver up to 30 pounds occasionally.
• Reach, bend, stoop, and pivot frequently throughout the workday.

Responsibilities

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by hotel leadership.

Skills

Verbal & written communication

Language proficiency

Physical stamina

Lifting up to 30 lbs

Mobility & flexibility

Job description

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Room Attendants make a long-lasting impression and greatly influence the total guest experience. Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they’re away from home. Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return. The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.

What you'll be doing...

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by hotel leadership.

Requirements...

• Effective verbal and written communication skills
• Must be able to speak, read, and write in primary language(s) used in the workplace
• 8+ hours per day; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Reach, bend, stoop, and pivot frequently throughout the workday

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Enveloped by lush grounds teeming with swaying palm trees, the resort-style setting of Victoria Palms Inn & Suites sits in the heart of the Rio Grande Valley, just minutes north of the border and moments from McAllen, Texas.

Our pet-friendly hotel in the center of Donna offers a heated outdoor pool, hot tub, flexible space for meetings, receptions, and events, and a casual seasonal restaurant, which is open from November through March. Prepare a meal for the family in one of our expansive suites offering full kitchens and separate bedrooms.

Located just minutes from the banks of the Rio Grande, our hotel puts you close to recreation and cultural sites like the Santa Ana National Wildlife Refuge and the Basilica of the National Shrine of Our Lady of San Juan del Valle.