Server

Holbrook Life; Decatur (GA); On-site; USD 17,000 - 28,000; Full time

Job summary

Holbrook Life in Decatur, GA seeks a friendly server to deliver exceptional dining experiences in our community setting. You will greet guests, take orders, upsell items, and ensure timely, accurate service while collaborating with kitchen and bar staff.

Ideal candidates have high school diploma and strong communication, can multi-task in a fast-paced environment, and are willing to work nights, weekends, and holidays. Join our team and help create a welcoming atmosphere for residents and guests.

Qualifications

• High school diploma or equivalent required; prior server experience preferred.
• Must be 18 years or older.
• Excellent communication skills.
• Able to interact professionally with residents, guests and staff.
• Strong multi-tasking, organizing and time-management abilities.
• Team player who works well with others.
• Friendly, engaging personality and a genuine smile.
• Reliable, punctual and self-motivated; delivers consistent results.
• Able to work in a fast-paced environment under pressure.
• Guest-first mentality and willingness to go the extra mile.
• Ability to work nights, weekends and some holidays.
• Able to climb stairs carrying items.
• Willing to pass a background check and drug screen.

Responsibilities

• Prepare dining room and stock supplies before service.
• Collaborate with F&B team to ensure a positive dining experience.
• Greet guests warmly and suggest menu items.
• Take orders and ensure accuracy; upsell beverages and desserts.
• Communicate orders to kitchen and bar staff; monitor order status.
• Enter orders into POS and process payments.
• Maintain availability of supplies; clean and restock as needed.
• Attend orientation and staff meetings as assigned.

Skills

Communication skills

Teamwork

Customer service

Multi-tasking

Problem-solving

Education

High school diploma or equivalent

Tools

POS system

Job description

Description

Key responsibilities include:

• Ensure dining room is prepared for guests (for example, set tables, stock supplies prior to the beginning of service).
• As a member of the F&B team, work collaboratively with team members to ensure a positive dining experience for guests.
• Greet guests in a warm and genuine manner.
• Suggest menu items to customers based on the menu and specials.
• Provide information and/or answer questions about menu items.
• Take customer food and drink orders; ensure accuracy of orders.
• Upsell additional offerings such as beverages, appetizers and/or desserts.
• Communicate orders to kitchen and bar staff.
• Monitor tables to ascertain any additional service needs and communicate order status.
• Monitor kitchen to ensure timely preparation of orders.
• Inspect orders prior to leaving kitchen to ensure accuracy and quality, including presentation.
• Serve orders in timely fashion.
• Work closely with management to immediately and effectively address and resolve any customer concerns.
• Enter orders into POS system, present guest check, process payment.
• Ensure availability of supplies; clean dishes, flatware, glasses, etc.; complete assigned side work.
• Attend and participate in orientation, training, in-service educational activities and staff meetings as assigned.

Requirements

• Have a high school diploma or equivalent; previous server experience preferred.
• Be 18 years or older.
• Have good communication skills.
• Possess the ability to interact professionally and collaboratively with associates, residents, family members and guest.
• Have good problem-solving, organization and time management skills; ability to multi-task.
• Be a good team player; work well with others.
• Be a “natural smiler” with a friendly personality who likes people!
• Be a reliable and hard worker: arrive to work on time, take initiative, be self-motivated, deliver consistent results, etc.
• Be able to work calmly and effectively under pressure and in a fast-paced environment.
• Be customer-oriented and have a “guest-first” mentality; look for opportunities to go the extra mile to exceed resident expectations.
• Be able to work nights, weekends and some holidays.
• Be able to climb up and down two flights of stairs carrying food and drinks multiple times during a shift.
• Be willing to take and able to pass a drug screen.
• Be willing to consent to and able to pass a criminal background check.