Restaurant Server

Hyd Spanish River Llc; Boynton Beach (FL); On-site; USD 20,664 - 41,328; Part time

Job summary

A popular restaurant in Boynton Beach is seeking a Restaurant Server to deliver exceptional customer service to dine-in guests. The ideal candidate should have a strong product knowledge and the ability to multitask across multiple tables while ensuring guest satisfaction. Responsibilities include greeting guests, taking orders, upselling menu items, and collaborating effectively with kitchen and other staff. Experience in restaurant service is highly valued. Join us to create memorable dining experiences.

Qualifications

• Experience in restaurant service is preferred.
• Knowledge of food and beverage service standards.
• Ability to multitask and manage time effectively.

Responsibilities

• Ensure guests receive exceptional in-house customer service.
• Accurately take and enter orders into POS system.
• Handle customer complaints professionally.

Skills

Exceptional customer service

Strong product knowledge

Problem resolution skills

Effective communication

Teamwork

Job description

Title: Restaurant Server

Reports To: Shift Manager/Assistant Manager

Summary

Restaurant servers ensure that dine‑in guests receive an exceptional level of in‑house customer service and attention. This role encompasses both hands‑on attention to multiple tables simultaneously, while having a strong product knowledge and the ability to communicate effectively to ensure customer satisfaction.

Key Responsibilities

Customer Service

• Greeting and Seating Guests: Welcoming guests warmly, presenting and explaining menus, helping the host with seating them at a clean, prepared table.
• Menu Knowledge: Answering questions about ingredients, food preparation, and potential allergens.
• Order Taking: Accurately take food and drink orders, making note of special requests or modifications, and entering them correctly into the POS system.
• Upselling: Suggesting additional items like appetizers, desserts, or specific beverages to enhance the guest's meal and increase sales. Communicating monthly specials or other available items that are not listed on our regular menu.
• Attentiveness: Regularly checking on tables to ensure guests are enjoying their meals and tending to any other table side needs.
• Problem Resolution: Handling customer complaints or issues professionally and promptly and knowing when to elevate a problem to management.

Dining Room Responsibilities

• Preparing for Service: Performing opening duties including:
  • Setting tables
  • Polishing silverware
  • Refilling shakers, beverage fridge, paper products
  • Ensuring the dining area is clean and organized
• Delivering Food and Beverages: Transporting food and drinks from the kitchen or bar to the guest's table in a prompt and professional manner.
• Table Maintenance: Clearing empty plates and glassware, pre‑bussing to keep the table neat and tidy throughout the dining experience.
• Closing Duties: Completing tasks at the end of a shift including:
  • Resetting tables
  • Cleaning serving stations
  • Performing any other assigned side work
  • Ensuring restrooms are clean and well‑maintained
  • Sweeping the dining room floor

Working As a Team

• Communication with the Kitchen: Clearly and accurately communicate orders and special requests to the kitchen staff to ensure meals are prepared correctly.
• Working with Other Staff: Collaborating with all staff (hosts, cashiers, and other servers) to maintain a cohesive and efficient flow of service.
  • Help other team members "run food" or bus tables when they are busy
  • Keep a positive attitude toward all other staff members and guests during service