Restaurant Server

Wyndham Hotels & Resorts; Atlanta (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Restaurant Server to provide exceptional service to guests at a boutique hotel in downtown Atlanta. The ideal candidate will have strong communication skills, a friendly demeanor, and the ability to multitask effectively. Responsibilities include taking orders, serving food and beverages, and ensuring guest satisfaction in a dynamic environment.

Qualifications

• Must be able to effectively communicate with guests and employees.
• Ability to stand during entire shift.
• Must be able to multitask and prioritize functions.

Responsibilities

• Provide high-quality service to guests in an attentive and courteous manner.
• Receive and deliver food and beverage orders and collect payment.
• Maintain cleanliness and organization of dining area.

Skills

Communication

Multitasking

Customer Service

Education

High School diploma

Job description

Overview

The Restaurant Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests' orders and collecting payment.

Responsibilities

1. Attend to guests, staff, and fellow employees in a friendly, helpful, and courteous manner at all times.
2. Familiarize with the organization of the Restaurant(s), lounges, and Room Service, and understand the function of each job position.
3. Have thorough knowledge of menus and current specials in applicable outlets.
4. Serve guests with all food and beverage requirements efficiently and courteously.
5. Pre-bus all tables, removing soiled dishes after each course.
6. Know the operation of the P.O.S system.
7. Perform cashiering functions, including closing checks and preparing end-of-shift paperwork.
8. Follow opening and closing procedures and station checklists.
9. Keep tables and side stands stocked, tidy, and clean.
10. Maintain beverages at least ¾ full (coffee, tea, soda, water, lemonade).
11. Break down trays of soiled dishes and linen per standards.
12. Answer the telephone professionally.
13. Upsell food, beverage, and promotional items to guests.
14. Be familiar with fire extinguisher locations and usage.
15. Deliver food and beverage orders and collect payments.
16. Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Flexibility to work long hours as required.
• Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently.
• Ability to stand for entire shift.
• Ability to maneuver while carrying full trays of food and beverages.
• Effective verbal and written communication skills.
• Ability to listen, understand, and clarify concerns.
• Multitasking and prioritization skills.
• Attend all required hotel meetings and training sessions.
• Maintain high standards of personal appearance and grooming.
• Comply with hotel standards and regulations for safety and efficiency.
• Proactive problem-solving and initiative-taking.
• Ability to understand and apply complex information from various sources.
• Cross-training in other hotel-related areas preferred.
• Maintain confidentiality of information.
• Show initiative and anticipate guest or operational needs.