Restaurant Server

Hyatt Regency Suites; Atlanta (GA); On-site; USD 26,000 - 38,000; Full time

Job summary

The Hyatt Regency Atlanta is seeking a Restaurant Server to help ensure guest satisfaction through attentive service and dining room cleanliness. You will greet guests, take orders, and maintain knowledge of menu items to provide accurate information and recommendations.

You will also be responsible for setting up and cleaning your station, inputting orders correctly, and using suggestive selling to reach higher guest check averages, all while adhering to service standards.

Qualifications

• Customer service orientation required.
• Excellent communication and guest interaction skills.
• Ability to upsell and promote specials.
• Knowledge of menu items, garnishes, contents and preparation methods.

Responsibilities

• Ensure guest satisfaction through dining room cleanliness and attentive service.
• Set up and clean assigned station before/after shifts per policies.
• Take orders accurately and input into kitchen management system.
• Ensure accuracy of guest checks and timely delivery of orders.
• Greet guests promptly and respond to questions with confidence.
• Utilize suggestive selling techniques to increase check averages.
• Be knowledgeable about daily specials, soups, drinks, wines and 86 items.
• Notify management of supplies needed to run service smoothly.

Skills

Customer service

Communication

Upselling

Menu knowledge

Education

High school diploma or GED

Job description

Description

Job Purpose

The Beautiful Hyatt Regency Atlanta is seeking a Restaurant Server. The purpose of the Restaurant Server is to assure the overall success of the hotel by meeting or exceeding the guest expectation for restaurant service. The Restaurant Server must ensure guest satisfaction through dining room cleanliness and attention to our guests needs.

Essential Job Functions

• Ensure guest satisfaction through dining room cleanliness and attention to guests’ needs.
• Thoroughly and correctly sets up the assigned work station prior to opening and cleans station at end of shift according to AURO and Franchisors operational policies and standards to ensure guest comfort and satisfaction.
• Completes all necessary side‐work as per restaurant schedule.
• Knowledgeable about all menu items, their garnish, contents and preparation methods.
• Answers guest’s questions regarding such with confidence and accuracy.
• Is aware of all daily specials, soups, drinks, wines and “86” items.
• Greets guests promptly at table.
• Utilizes suggestive selling techniques to increase check averages.
• Takes order accurately and inputs into kitchen food management and ordering system. Follows proper procedures in completing guest checks and submitting information to kitchen.
• Check guest order prior to serving to insure that appearance, temperature and portions are correct.
• Serve guest order promptly according to service standards. Returns as appropriate to ensure all of guest’s needs are being met and to suggestively sell other items.
• Pre‐busses and busses all tables as per restaurant standards and prepares for future customers.
• Notifies manager of all food and beverage supplies needed to ensure efficient operation of restaurant.
• Has working knowledge of property and all facilities to respond to guest questions effectively.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.