Part Time Server-TWELVE DOWNTOWN/MIDTOWN Atlanta

Blue Sky Hospitality Solutions; Atlanta (GA); On-site; USD 28,000 - 35,000; Full time

Job summary

Blue Sky Hospitality Solutions is looking for a dedicated Restaurant Server based in Atlanta, Georgia. The role involves greeting guests, taking orders, and serving food and beverages while ensuring guests' complete satisfaction. Candidates should possess a High School Diploma, be TABC Certified, and hold a Food Handlers Certification.

This position requires excellent customer service skills, the ability to manage guest interactions, and a commitment to maintaining high standards of personal appearance and grooming. The role may also demand the ability to lift objects up to 50 pounds and stand for long periods.

Qualifications

• One year of hotel food service experience preferred.
• Must be TABC Certified and have a Food Handlers Certification.
• Ability to read, speak, and understand English.

Responsibilities

• Greet guests and take orders.
• Serve food and beverages promptly.
• Ensure guest satisfaction and handle requests or complaints with tact.

Skills

Customer service

Food service knowledge

Time management

Conflict resolution

Education

High School Diploma

Job description

The Restaurant Server is responsible for greeting guests, taking orders, serve food and beverages, and checking on guest to ensure complete satisfaction.

CANDIDATE PROFILE

Experience

• High School Diploma is preferred, one-year hotel food service experience with general knowledge of full service, table-side service and standards.
• Must be of legal age to serve alcohol and actively TABC Certified.
• Must possess a Food Handlers Certification

JOB ESSENTIALS

• Presents menu, answers questions, and makes suggestions regarding food and service and/or drink service. Become informed of daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the guest(s) as requested.
• Relays order to kitchen and serves courses from kitchen and service bars.
• Serves menu items to guests in a prompt and courteous manner and according to established service standards; times the service of courses to correspond with the dining pace of the guests.
• Complete a check back after guest receives meal.
• Observe guests to respond to any additional requests and to determine when meal has been completed.
• Compute bill and accepts payment.
• Clears and resets tables at conclusion of each course and completely resets table in a timely manner after guest(s) departs.
• Complete of all opening, running (during service time), and closing sidework assigned each shift.
• Assist co-workers when needed throughout the shift.
• Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the "Make it Right" established guidelines.
• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.
• Perform any other job-related duties as assigned

Other

• Knowledgeable of hotel facilities, the hotel area and services to assist guests as appropriate.
• Ability to prioritize, organize and follow up
• Ability to read, speak and understand the English language in order to communicate with guests
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday Evenings, weekends and holidays.

Physical Demands

While performing the duties of this position, the job regularly requires one to Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds. Carry a banquet serving tray, filled to capacity, overhead/on shoulder; Stand or walk for an entire work shift