Restaurant & Retail Associate - GCF

Ghirardelli Chocolate; San Francisco (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Starting pay $19.61/hr + tips

Holiday pay 1.5x on holidays

Free sundae or shake on every shift

Employee discount 50% off everything

Quarterly bonus opportunity

Job summary

Ghirardelli Chocolate is hiring Retail Hourly Associates to deliver exceptional guest service, handle cash, and maintain quality displays in a fast-paced environment.

The role requires high energy, reliability, and the ability to work all shifts including nights and weekends. Benefits include employee discounts and a vibrant team culture, dedicated to premium chocolate excellence.

Qualifications

• Must be 18 years old.
• High school diploma preferred.
• Strong guest service mindset with a smile.
• Ability to work all shifts, including nights and weekends.

Responsibilities

• Provide exceptional guest service.
• Cash handling and credit card processing per guidelines.
• Stock shelves and merchandise products.
• Maintain cleanliness and organization on the sales floor and back stock.
• Follow health and safety guidelines and ensure product freshness.

Skills

Customer service

Cash handling

Basic math

Teamwork

Time management

Education

High school diploma preferred

Tools

Cash register

Job description

WHO WE AREAt Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.Job SummaryOur Company/Job Summary**Immediate openings, ability to start in days!!**Starting Pay - $19.61/hr + Tips!Holiday Pay – 1.5x pay for worked holidays!Free Sundae or shake on every Shift!!Employee Discount – 50% off everything!Quarterly Bonus opportunity!!Store Hours – Monday - Sunday 9:00am - 10:00pmShifts could be up to 2 hours before/after store hours for prep/cleaning.Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company.Our success depends on each other. Our success depends on you. You are the future of our company. And together, we will provide a world-class guest experience. So why wait? Join us today!Ghirardelli has opportunities for Retail Hourly Associates! Merchandise, stock, and provide excellent guest service while selling our Premium Chocolate line. Previous retail experience is desirable for this position. Must be High Energy, Reliable, have a Strong Work Ethic, be able to work all shifts including Nights and Weekends.To maintain the brand image and equity of the business by representing the company image correctly. Performs various tasks associated with being a Chocolateer including Cashiering, Candy Making, Stocking Merchandise, Pre-packing, and Fountain duties.Scope of ResponsibilitiesProvide exceptional Guest serviceEffective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practicesAssemble various proprietary retail items per the Recipe GuidelinesMaintain adequate supply of all retail product both on the sales floor and in back stockEnsure all product is appropriately priced and signed per Company GuidelinesMaintain sales floor and products to Company Standards of cleanliness, arrangement, and displayMaintain detailed knowledge of all products, pricing, and Company HistoryUtilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunitiesGift-wrap as needed items for sale per Company Guidelines and StandardsFollow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary conditionKeep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.Maintain the stockroom in a clean and orderly fashionClean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/ManagerMaintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary conditionProperly Set Up, Maintain, and Break Down Fountain AreaReplenish toppings and various fountain items throughout the day as needed and minimize or eliminate food wasteMaintain the proper level and all required ice cream flavorsKeep knowledge level current of all fountain products and their required preparationWork as a "Topper" or "Scooper" as neededPerform "Semi-Table Service" function as part of overall Guest SatisfactionMaintain all Candy Making equipment and supplies in good working order, and know all recipesSpecific Knowledge and Skills:Basic math computation skillsStrong oral and written communication skillsAbility to work with little or no supervisionAbility to work with a diverse work team and meet adversity with professionalismAbility to manage time effectivelyAbility to maintain a smile, pleasant demeanor and provide Superior Guest ServiceAbility to operate a dishwashing machineEducation and Work Experience:Must be 18 years oldHigh school diploma preferredPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.For San Francisco based employees: In compliance with San Francisco ordinance, employees who operate within indoor dining settings must be fully vaccinated for COVID-19 as defined by the order of the health officer (C19-07y-Safer Return Together). We are an Equal Opportunity Employer and provide reasonable accommodation as required by law.