Restaurant & Retail Associate - GCE

Ghirardelli Chocolate Company; United States; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Tips

Holiday pay

Free sundae or shake on shift

Employee discount 50% off everything

Quarterly bonus

Job summary

Ghirardelli Chocolate Company is hiring a guest-focused team member for our busy shop in the United States. Starting pay is $19.61 per hour plus tips, with holiday pay and a perk-driven environment.

Store hours are generous to accommodate customers and seasonal demand. You will provide exceptional guest service, handle cash, assemble retail items, and maintain product displays while ensuring cleanliness and up-to-date pricing.

Qualifications

• Basic math skills required.
• Excellent verbal and written communication.
• Able to work with little supervision.
• Able to work with a diverse team and stay professional.
• Strong time-management and customer-service focus.
• Experience operating a dishwashing machine is a plus.

Responsibilities

• Provide exceptional Guest service.
• Handle cash and credit card transactions accurately.
• Assemble retail items per guidelines.
• Maintain inventory on sales floor and back stock.
• Ensure pricing/signage per guidelines.
• Keep the sales floor clean and organized.
• Know product pricing and history to answer guest questions.
• Upsell products to guests.
• Gift-wrap items as needed.
• Assist with fountain area setup and maintenance.
• Stock and maintain fountain supplies.
• Keep stockroom organized.

Skills

Basic math

Communication skills

Independent worker

Team professionalism

Time management

Positive disposition

Dishwasher operation

Education

Must be 18 years old

High school diploma preferred

Job description

Job Summary

Starting Pay - $19.61/hr + Tips! Holiday Pay – 1.5x pay for worked holidays! Free Sundae or shake on every Shift!! Employee Discount – 50% off everything! Quarterly Bonus opportunity!! Store Hours – Monday - Sunday 9:00am - 10:00pm Shifts could be up to 2 hours before/after store hours for prep/cleaning.

Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company. Our success depends on each other.

Scope of Responsibilities

• Provide exceptional Guest service
• Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
• Assemble various proprietary retail items per the Recipe Guidelines
• Maintain adequate supply of all retail product both on the sales floor and in back stock
• Ensure all product is appropriately priced and signed per Company Guidelines
• Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
• Maintain detailed knowledge of all products, pricing, and Company History
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
• Gift-wrap as needed items for sale per Company Guidelines and Standards
• Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
• Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
• Maintain the stockroom in a clean and orderly fashion
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
• Properly Set Up, Maintain, and Break Down Fountain Area
• Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
• Maintain the proper level and all required ice cream flavors
• Keep knowledge level current of all fountain products and their required preparation
• Work as a "Topper" or "Scooper" as needed
• Perform "Semi-Table Service" function as part of overall Guest Satisfaction
• Maintain all Candy Making equipment and supplies in good working order, and know all recipes

Specific Knowledge and Skills

• Basic math computation skills
• Strong oral and written communication skills
• Ability to work with little or no supervision
• Ability to work with a diverse work team and meet adversity with professionalism
• Ability to manage time effectively
• Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
• Ability to operate a dishwashing machine

Education and Work Experience

• Must be 18 years old
• High school diploma preferred
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. For San Francisco based employees: In compliance with San Francisco ordinance, employees who operate within indoor dining settings must be fully vaccinated for COVID-19 as defined by the order of the health officer (C19-07y-Safer Return Together).
• We are an Equal Opportunity Employer and provide reasonable accommodation as required by law.