Restaurant & Retail Associate - GCF

Lindt; San Francisco (CA); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Starting pay + tips

Holiday pay 1.5x

Free sundae or shake

Employee discount 50%

Quarterly bonus opportunity

Job summary

Ghirardelli is hiring Retail Hourly Associates in San Francisco. You will merchandise, stock, and deliver exceptional guest service while selling our premium chocolate line.

We offer starting pay of $19.61/hr plus tips, holiday pay at 1.5x for holidays, and a 50% employee discount. Shifts include nights and weekends; the role supports a high-energy, fast-paced environment and opportunities beyond a single store location.

Qualifications

• Basic math and cash handling ability.
• Clear communication in English, both oral and written.
• Ability to work with minimal supervision and as part of a team.
• Strong time management and guest-service orientation.
• Willingness to operate a dishwasher and perform clean-up tasks.
• You must be at least 18 years old.

Responsibilities

• Provide exceptional guest service and assist customers with product inquiries.
• Cash handling and credit card processing following company procedures.
• Assemble and stock merchandise per guidelines; maintain pricing and signage.
• Keep floor, back stock, and fixtures clean and organized.
• Maintain fountain, toppings, and candy-making areas; assist with prep and breakdown.
• Assist with gift-wrapping and up-sell opportunities; ensure safety and sanitation standards.

Skills

Basic math

Communication skills

Independent working

Teamwork

Time management

Guest service

Dishwasher operation

Education

High school diploma preferred

Job description

## Restaurant & Retail Associate - GCFAplikujremote type: Na miejsculocations: San Francisco, Californiatime type: Praca na czesc etatuposted on: Opublikowano dzisiajjob requisition id: JR102876**WHO WE ARE** At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to *Making Life A Bite Better* inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.**Job Summary**### **Our Company/Job Summary****\*\*Immediate openings, ability to start in days!!\*\*****Starting Pay - $19.61/hr + Tips!****Holiday Pay – 1.5x pay for worked holidays!****Free Sundae or shake on every Shift!!****Employee Discount – 50% off everything!****Quarterly Bonus opportunity!!****Store Hours – Monday - Sunday 9:00am - 10:00pm****Shifts could be up to 2 hours before/after store hours for prep/cleaning.***Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company. Our success depends on each other. Our success depends on you. You are the future of our company. And together, we will provide a world-class guest experience. So why wait? Join us today!* Ghirardelli has opportunities for **Retail Hourly Associates!**Merchandise, stock, and provide excellent guest service while selling our Premium Chocolate line. Previous retail experience is desirable for this position. Must be High Energy, Reliable, have a Strong Work Ethic, be able to work all shifts including Nights and Weekends.To maintain the brand image and equity of the business by representing the company image correctly. Performs various tasks associated with being a Chocolateer including Cashiering, Candy Making, Stocking Merchandise, Pre-packing, and Fountain duties.### **Scope of Responsibilities*** Provide exceptional Guest service* Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices* Assemble various proprietary retail items per the Recipe Guidelines* Maintain adequate supply of all retail product both on the sales floor and in back stock* Ensure all product is appropriately priced and signed per Company Guidelines* Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display* Maintain detailed knowledge of all products, pricing, and Company History* Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities* Gift-wrap as needed items for sale per Company Guidelines and Standards* Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition* Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.* Maintain the stockroom in a clean and orderly fashion* Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager* Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition* Properly Set Up, Maintain, and Break Down Fountain Area* Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste* Maintain the proper level and all required ice cream flavors* Keep knowledge level current of all fountain products and their required preparation* Work as a "Topper" or "Scooper" as needed* Perform "Semi-Table Service" function as part of overall Guest Satisfaction* Maintain all Candy Making equipment and supplies in good working order, and know all recipes### **Specific Knowledge and Skills:*** Basic math computation skills* Strong oral and written communication skills* Ability to work with little or no supervision* Ability to work with a diverse work team and meet adversity with professionalism* Ability to manage time effectively* Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service* Ability to operate a dishwashing machine**Education and Work Experience:*** Must be 18 years old* High school diploma preferredPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.***For San Francisco based employees****: In compliance with San Francisco ordinance, employees who operate within indoor dining settings must be fully vaccinated for COVID-19 as defined by the order of the health officer (C19-07y-Safer Return Together). We are an Equal Opportunity Employer and provide reasonable accommodation as required by law.*