Restaurant & Retail Associate - GCE

Lindt & Sprüngli; San Francisco, Northern (CA, KY); Hybrid; USD 26,000 - 30,000; Full time

Job summary

Ghirardelli's in San Francisco is seeking guest-focused team members to provide exceptional service at the storefront. Starting pay is $19.61/hour plus tips, with holiday pay and a 50% employee discount. Shifts may require early prep and closing tasks.

Employees help with cash handling, product prep, shelf maintenance, and assist guests with questions, upsell, and ensure cleanliness and safety. This is a team-based position in a historic chocolate brand store.

Qualifications

• Must be 18 years old.
• High school diploma preferred.
• San Francisco Fair Chance Ordinance compliance applicable.

Responsibilities

• Provide exceptional guest service.
• Handle cash and credit card processing per procedures.
• Assemble and stock retail items per guidelines.
• Maintain price, signage, and cleanliness on sales floor.
• Support product knowledge and upsell opportunities.
• Maintain fountain, candy, and back-stock areas to standards.

Skills

Basic math

Communication

Little supervision

Teamwork

Time management

Guest service

Education

Age 18+

High School Diploma (preferred)

Job description

Job Summary

Starting Pay - $19.61/hr + Tips! Holiday Pay – 1.5x pay for worked holidays! Free Sundae or shake on every Shift!! Employee Discount – 50% off everything! Quarterly Bonus opportunity!! Store Hours – Monday - Sunday 9:00am - 10:00pm Shifts could be up to 2 hours before/after store hours for prep/cleaning.

Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company. Our success depends on each other.

Scope of Responsibilities

• Provide exceptional Guest service
• Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
• Assemble various proprietary retail items per the Recipe Guidelines
• Maintain adequate supply of all retail product both on the sales floor and in back stock
• Ensure all product is appropriately priced and signed per Company Guidelines
• Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
• Maintain detailed knowledge of all products, pricing, and Company History
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
• Gift-wrap as needed items for sale per Company Guidelines and Standards
• Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
• Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
• Maintain the stockroom in a clean and orderly fashion
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
• Properly Set Up, Maintain, and Break Down Fountain Area
• Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
• Maintain the proper level and all required ice cream flavors
• Keep knowledge level current of all fountain products and their required preparation
• Work as a "Topper" or "Scooper" as needed
• Perform "Semi-Table Service" function as part of overall Guest Satisfaction
• Maintain all Candy Making equipment and supplies in good working order, and know all recipes

Specific Knowledge and Skills

• Basic math computation skills
• Strong oral and written communication skills
• Ability to work with little or no supervision
• Ability to work with a diverse work team and meet adversity with professionalism
• Ability to manage time effectively
• Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
• Ability to operate a dishwashing machine

Education and Work Experience

• Must be 18 years old
• High school diploma preferred
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. For San Francisco based employees: In compliance with San Francisco ordinance, employees who operate within indoor dining settings must be fully vaccinated for COVID-19 as defined by the order of the health officer (C19-07y-Safer Return Together).
• We are an Equal Opportunity Employer and provide reasonable accommodation as required by law.