Restaurant Reservationist

The Mark Hotel; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

The Mark Hotel in New York, NY is seeking a Reservationist to manage dining reservations and guest requests, including Resy administration and coordination with restaurant staff. You will assist guests with selecting ideal dining times, processing changes, and honoring special requests in a fast-paced luxury environment.

The role requires knowledge of The Mark by Jean-Georges standards, flexibility for late shifts and holidays, and strong communication with guests and departments to ensure

Qualifications

• Must have Resy experience.
• At least one year of fine dining experience.
• Strong communication and guest-service skills.

Responsibilities

• Organize all reservations, banquets, and guest seating according to The Mark by Jean-Georges standards.
• Utilize Resy to its full capacity.
• Map reservations to optimize table turnover and maximize bookings.
• Maintain a positive, professional telephone image and composure under pressure.
• Maintain thorough knowledge of The Mark by Jean-Georges menus.
• Use guest history to accurately meet guest requests.
• Communicate reservation needs to relevant departments.
• Create and maintain a database with local concierges.
• Uphold restaurant values and policies per the handbook.

Skills

Resy experience

Guest service

Communication

Organization

Job description

The reservationist will provide personal consultation and will assist all guests with selecting the most ideal dining reservations or meeting special requests. This position includes Resy administration, light administrative duties and use of reservation systems. The reservationist is ultimately responsible for managing all aspects of the reservation in accordance with restaurant Standards.

Primary Duties:

• Organize all reservations banquets and guests in an efficient, timely manner in accordance with The Mark by Jean-Georges standards.
• Utilizing Resy to the best of its capacities.
• Pay close attention to mapping restaurant reservations and able to judge turn over of tables for better flow of guest seating, minimizing wait time and ensuring the maximum number of customer reservations is achieved.
• Maintains and projects a positive image in telephone conversations while processing information and maintaining composure under stressful situations.
• Have a thorough knowledge of The Mark by Jean-Georges' restaurant menus and design.
• Use guest history to accurately meet guest requests.
• Communicate reservation needs to various departments as necessary.
• Create and maintain a database with local concierges.
• Uphold the Restaurant Values and Mission Statement while performing positional responsibilities and adhering to Restaurant company policies and procedures, as stated in The Mark by Jean-Georges Handbook.

Position Characteristics:

Displays a pleasant and cheerful disposition. Able to communicate professionally and effectively with both guests and staff. Must maintain a high level of integrity. Is able to adapt to difficult situations to solve problems and make decisions when necessary. Shows eagerness and capacity to learn. Can be relied upon to complete tasks.

Education and Experience:

Must have Resy experience. At least one-year fine dining experience.

Other:

Available to work late nights, holidays and long shifts if necessary.

Source: Hospitality Online