Restaurant Ops Manager: Guest Experience & Team Leadership

Ruby Tuesday; Orangeburg (SC); On-site; USD 58,000 - 65,000; Full time

Job summary

Ruby Tuesday in Orangeburg, SC is seeking an Assistant General Manager to lead day-to-day restaurant operations, coach front and back of house teams, and ensure guest satisfaction. The AGM will train staff, manage schedules, monitor costs and uphold safety and quality standards.

As the on-site leader, you will handle customer needs and concerns, drive sales, and ensure compliance with company policies and wage regulations. 55-hour weeks may be required; must be 21+ with ServSafe preferred.

Qualifications

• Must be at least 21 years old.
• High School Diploma or equivalent; Bachelor's degree preferred.
• Prefer 2 years of hands-on restaurant management experience.
• ServSafe certification preferred or able to obtain certification prior to completion of training.
• Valid Driver's License.
• Commitment to excellence in friendly service.
• Proven ability growing sales.
• Ability to inspire and motivate others.
• Able to analyze issues and problem solve.
• Sets clear goals for themselves and their team.
• Demonstrates strong verbal and written communication skills.
• Foster collaboration and teamwork within your team.

Responsibilities

• Manage, supervise and direct all hourly employees including with respect to their daily activities, work assignments, time off requests and unique needs.
• As the management representative to all team members at the restaurant when leading shifts, coach, and offer corrective discipline as necessary.
• Carefully observes kitchen operations and addresses issues promptly.
• Directing work for employees including setting hours and weekly schedules and assigning tasks.
• Driving sales and guest satisfaction; manage food costs, inventory levels, utility usage, and Health Department ratings.
• Ensures food quality by maintaining high levels of cleanliness, organization, storage, sanitation of food products.
• Ensure CHARM Service Model is executed by every team member with every guest.
• Provide, direct, and schedule Front of House and Back of House training on policies, procedures and specs.
• Supervise and oversee production and preparation of food and beverage following recipes and standards.
• Use discretion to resolve guest recovery situations.
• Follow Operations Playbook to ensure consistent daily operations and address non-compliance.
• Utilize digital manager logbook to communicate shift notes, product needs, and staffing notes.
• Enforce appropriate security measures to protect staff and guests.
• Manage and make recommendations to control costs of food, supplies, and liquor, including weekly inventory.
• Understand and practice safe food handling and enforce procedures.
• Adhere to company policies, wage and hour regulations, and restaurant filing responsibilities.
• Ensure equipment is in good repair; arrange repairs or remove equipment as needed.
• Manage processes including line checks, pull thaw, prep lists, inventory, and cost tracking.
• Coach team to ensure recipes, portions, and presentation meet Ruby Tuesday standards.
• Maintain a valid food safety certificate and pursue new certifications when needed.
• Execute new initiatives including product and menu rollouts; demonstrate creativity and initiative.
• Live our core values every day: Be Real. Do Good. Walk Together.

Skills

Restaurant management

Sales growth

Leadership

Communication

Problem solving

Team collaboration

Goal setting

Education

High School Diploma or equivalent

Bachelor's Degree preferred

ServSafe Certification preferred

Valid Driver's License

Job description

Ruby Tuesday in Orangeburg, SC is seeking an Assistant General Manager to lead day-to-day restaurant operations, coach front and back of house teams, and ensure guest satisfaction. The AGM will train staff, manage schedules, monitor costs and uphold safety and quality standards.

As the on-site leader, you will handle customer needs and concerns, drive sales, and ensure compliance with company policies and wage regulations. 55-hour weeks may be required; must be 21+ with ServSafe preferred.