Restaurant Ops Leader: Guest Experience & Training

Crescent Hotels & Resorts; Berkeley (CA); On-site; USD 67,000 - 70,000; Full time

Job summary

Crescent Hotels & Resorts in Berkeley, CA is seeking an experienced Food & Beverage Director to lead the department, drive guest satisfaction, and ensure service standards meet brand and regulatory requirements.

You will recruit, interview, hire, train, and develop associates; manage labor and expenses; set goals, monitor performance; and build client relationships to drive repeat business.

Qualifications

• Experience leading food & beverage teams.
• Strong organizational and communication skills.
• Ability to manage budgets and labor.
• Focus on guest satisfaction and service recovery.

Responsibilities

• Lead the F&B staff to meet department goals and brand standards.
• Attend meetings and communicate effectively with staff.
• Ensure guest satisfaction through timely responses and service quality.
• Hire, interview, and develop associates; coach for performance.
• Balance labor with budget to maximize profitability.
• Train staff and maintain training records; ensure compliance.
• Build and maintain client relationships to drive repeat business.

Skills

Leadership

Staff Training

Hiring & Talent Development

Budget Management

Job description

Crescent Hotels & Resorts in Berkeley, CA is seeking an experienced Food & Beverage Director to lead the department, drive guest satisfaction, and ensure service standards meet brand and regulatory requirements.

You will recruit, interview, hire, train, and develop associates; manage labor and expenses; set goals, monitor performance; and build client relationships to drive repeat business.