Restaurant Ops Leader: Drive Profitability & Guest Service

Burger King; Ottawa (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

Burger King in Ottawa, IL seeks an Assistant Manager to lead daily operations, drive profitability, ensure fast, friendly service, and uphold brand standards. You will support the Restaurant General Manager and manage a team of Shift Coordinators and crew to meet speed-of-service targets.

You will monitor inventory, collaborate with vendors, coach staff, and ensure cash controls and safety procedures are followed.

Qualifications

• Must be at least eighteen years old and possess a high school diploma or GED.
• 2 years of college preferred; prior quick-service management experience is a plus.
• Demonstrated leadership and guest-service skills; able to interpret P&L basics.

Responsibilities

• Lead daily operations to drive profitability and guest satisfaction.
• Support RGM in managing a single restaurant and 20–45 team members.
• Direct inventory, ordering, and asset management to control costs.
• Ensure cash controls, security procedures, and safety standards are followed.
• Coach shifts and crew to improve performance and service speed.
• Maintain brand standards and efficient product preparation and delivery.
• Fill in as Hourly Shift Coordinator when needed.

Skills

Leadership

Guest service

P&L understanding

Flexible scheduling

Education

High School Diploma or GED

2 years college preferred

Job description

The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability, Guest service, people development, and operations management. The AM supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key performance outcomes. The AM operates under the direction of the RGM and directly manages a team of Hourly Shift Coordinators and Team Members (20-45 employees).

Summary Of Responsibilities:

PROFITABILITY

• Manages inventory costs and maintains inventory by performing Daily, Weekly, and Monthly inventory inspections
• Places and receives inventory truck orders
• Maintains and regularly monitors a list of all restaurant assets
• Ensures preventative maintenance of restaurant facility and equipment is completed in accordance with Company standards, interacting with external vendors as required
• Ensures that the restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers)

GUEST

• Motivates and directs team members to exceed guest expectations with accurate, fast, and friendly service in a clean facility

PEOPLE

• Provides coaching and feedback to Shifts Coordinators and Team Members to increase the restaurant team’s capabilities and raise restaurant performance

OPERATIONS

• Directs restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Ensures that the restaurant upholds operational and brand standards
• *Performs duties of Hourly Shift Coordinator when necessary

Qualifications And Skills:

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience, experience in management preferred
• Some understanding of P&L interpretation and management influence profitability
• Demonstrated leadership skills
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

This job is posted via Workstream

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.