Restaurant Ops Lead: Guest Service & Profitability

Workstream; Hoffman Estates (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

BURGER KING in Hoffman Estates, IL, seeks an Assistant Manager to lead daily operations, drive profitability, and develop the restaurant team. You will support the Restaurant General Manager, supervise 20–45 hourly staff, and ensure consistent guest experiences and brand standards.

The AM role requires strong leadership, P&L awareness, and flexibility to work evenings, weekends, and holidays. You will also cover duties of a Shift Coordinator when needed.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• 1–2 years of quick service restaurant experience; management experience preferred.
• Some understanding of P&L interpretation and profitability impact.
• Demonstrated leadership and guest service understanding.
• Available to work evenings, weekends and holidays.
• Ability to work long or irregular shifts as needed.

Responsibilities

• Profitability: manage inventory costs, place and receive orders, monitor assets, and ensure cash controls.
• Guest: motivate staff to provide fast, friendly service in a clean facility.
• People: coach shifts and team members to raise performance.
• Operations: supervise timely food prep and delivery per speed guidelines and brand standards; cover Hourly Shift Coordinator tasks when needed.

Skills

Demonstrated leadership skills

Guest service principles

Evenings/weekends/holidays readiness

Irregular shifts adaptability

P&L understanding

Education

High School Diploma or GED + 2 years college preferred

Job description

BURGER KING in Hoffman Estates, IL, seeks an Assistant Manager to lead daily operations, drive profitability, and develop the restaurant team. You will support the Restaurant General Manager, supervise 20–45 hourly staff, and ensure consistent guest experiences and brand standards.

The AM role requires strong leadership, P&L awareness, and flexibility to work evenings, weekends, and holidays. You will also cover duties of a Shift Coordinator when needed.