Restaurant Ops Lead: Shift Manager

Lyon Management Co., INC.; Weaver (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

Lyon Management Co., INC. seeks an experienced professional to assist the General Manager in executing all aspects of the restaurant operations. You may be assigned specific areas to manage within the restaurant in accordance with the GM’s overall business plan.

Responsibilities include maintaining standards for quality, cleanliness, service speed, guest satisfaction, and cost controls, while leading and coaching hourly staff and ensuring PRIDE systems are followed daily.

Qualifications

• One to three years of management in a high volume restaurant preferred.
• High School diploma or equivalent required.
• Excellent customer service and employee relations skills.
• Detail oriented with the capability to oversee restaurant operations and multiple areas simultaneously in a fast paced environment.
• Able to work under pressure in a high volume restaurant.

Responsibilities

• Manage entire operation of restaurant during scheduled shifts.
• Maintain standards for product quality, service, cleanliness, and speed of service.
• Assist in executing the restaurant’s business plan as directed by the GM.
• Ensure that PRIDE systems and routines are incorporated into day-to-day operations.
• Ensure guest service in all areas meets company standards.
• Respond to customer complaints, taking prompt and appropriate action to resolve problems.
• Accurately complete designated duties such as inventory control, ordering of products, cash control.
• Assist in optimizing profits by controlling product and labour costs and communicating promotions.
• Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, and performance reviews.
• Prepare hourly employee schedules to meet staffing requirements for each day part as determined by the GM.
• Exercise good judgment in decision-making and reporting issues to the GM.
• Perform other duties as requested by the GM.

Skills

Customer service

Employee relations

Detail oriented

Staff management

Communication

Problem solving

Education

High School diploma

Tools

PRIDE systems

Job description

Lyon Management Co., INC. seeks an experienced professional to assist the General Manager in executing all aspects of the restaurant operations. You may be assigned specific areas to manage within the restaurant in accordance with the GM’s overall business plan.

Responsibilities include maintaining standards for quality, cleanliness, service speed, guest satisfaction, and cost controls, while leading and coaching hourly staff and ensuring PRIDE systems are followed daily.