Restaurant Ops & Guest Experience Planner

Inspire; Atlanta (GA); On-site; USD 65,000 - 85,000; Full time

Job summary

Inspire Brands is seeking a Restaurant Experience Assistant Manager (Planning) to support operations tooling, reporting, and guest experience initiatives for SONIC and other brands. You will collaborate with field teams, vendors, and internal partners to rollout tools and optimize performance.

You will test and implement new operational tools, develop KPI dashboards, and help address questions and issues across the franchise network.

Qualifications

• 4 Year/Bachelor’s Degree
• Bachelor’s degree in Hospitality Management, Business Analytics, Marketing, or a related field

Responsibilities

• Testing, Implementation & Evaluation: Assist in testing new operational tools and forms to ensure they meet operational standards and improve overall restaurant performance.
• Field Support: Provide ongoing support to field operations teams by answering questions, troubleshooting issues, and ensuring equipment and smallware usage aligns with operational goals.
• Franchisee Hierarchies & Communications: Assist system with communications relating to operational tools. Assist franchisees with changes to hierarchies and other franchise relations issues related to operational and guest experience tools.
• Guest Experience Strategies & Insights: Develop reports and dashboards with KPIs. Assess effectiveness of digital customer engagement directly related to SONIC Restaurant Experience initiatives. Propose strategies to improve restaurant experience leveraging the data and insights.

Skills

Problem solving

Cross-functional collaboration

Verbal and written communication

Project management

Data analysis

Adaptability

Independent and teamwork

Education

Bachelor’s Degree in Hospitality Management

Bachelor’s Degree in Business Analytics, Marketing, or related field

Tools

SharePoint

PowerPoint

Excel

Job description

Inspire Brands is seeking a Restaurant Experience Assistant Manager (Planning) to support operations tooling, reporting, and guest experience initiatives for SONIC and other brands. You will collaborate with field teams, vendors, and internal partners to rollout tools and optimize performance.

You will test and implement new operational tools, develop KPI dashboards, and help address questions and issues across the franchise network.