Restaurant Operator

Eggs Up Grill | Food, Hospitality, and Procurement of Tampa Bay, LLC; Riverview (FL); In loco; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Eggs Up Grill in Riverview, FL seeks an experienced team leader with cooking and guest service background to manage front-of-house operations. The role requires supervising FOH staff, training on menu knowledge, and ensuring top-tier guest experiences.

Flexible hours with weekend availability, duties spanning opening/closing, scheduling, and coordination with kitchen. Strong emphasis on brand standards, cost control, and upselling with support from the General Manager.

Competenze

• Customer service experience required.
• Experience training and leading a team of at least 10.

Mansioni

• Greet and engage guests to ensure a warm, welcoming atmosphere.
• Resolve guest complaints and handle special requests promptly and professionally.
• Monitor service standards to maintain brand consistency.
• Support servers, hosts, and bussers during peak hours.
• Supervise and coach FOH staff (hosts, servers, bussers).
• Conduct pre-shift meetings to review daily specials, goals, and service focus points.
• Train team members on menu knowledge, service etiquette, and company policies.
• Motivate staff and foster a positive work culture that aligns with Eggs Up Grill values.
• Oversee daily FOH operations, including opening and closing duties.
• Create and manage staff schedules, ensuring adequate coverage during peak times.
• Maintain cleanliness and organization of dining areas, restrooms, and entryway.
• Ensure compliance with health, safety, and sanitation standards.
• Monitor daily sales performance and labor costs against goals.
• Manage cash handling, tip distribution, and end-of-day reporting.
• Assist in achieving upselling targets and promoting special menu items.
• Support the General Manager with inventory, ordering, and vendor coordination when needed.

Conoscenze

Cooking experience

Customer service

Team leadership

Descrizione del lavoro

Hours are flexible from 5am to 3pm daily.

Must be available to work on the weekends (Saturdays and Sundays).

*Cooking experience required*

Job Duties include but not limited to:

Guest Experience & Service

• Greet and engage guests to ensure a warm, welcoming atmosphere.
• Resolve guest complaints and handle special requests promptly and professionally.
• Monitor service standards to maintain consistency with brand expectations.
• Support servers, hosts, and bussers during peak hours to ensure smooth service flow.
• Supervise and coach FOH staff (hosts, servers, bussers).
• Conduct pre-shift meetings to review daily specials, goals, and service focus points.
• Train team members on menu knowledge, service etiquette, and company policies.
• Motivate staff and foster a positive work culture that aligns with Eggs Up Grill values.

Operations & Organization

• Oversee daily FOH operations, including opening and closing duties.
• Create and manage staff schedules, ensuring adequate coverage during peak times.
• Maintain cleanliness and organization of dining areas, restrooms, and entryway.
• Ensure compliance with health, safety, and sanitation standards.
• Monitor daily sales performance and labor costs against goals.
• Manage cash handling, tip distribution, and end-of-day reporting.
• Assist in achieving upselling targets and promoting special menu items.
• Support the General Manager with inventory, ordering, and vendor coordination when needed.

Communication & Coordination

• Act as the liaison between FOH staff and kitchen team to ensure timely and accurate orders.
• Communicate effectively with the General Manager regarding staff performance, guest feedback, and operational needs.
• Assist in execution of special events, catering orders, or promotions.

Requirements

Customer Service Experience

Training and leading a team of at least 10

Company Information

Eggs Up Grill is a full service restaurant and is open daily from 6am to 2pm and serves all day breakfast, brunch, and lunch with a lot catering orders. This location is at 3920 US 301 Riverview, Fl 33578 between Falkenburg & 301.