Restaurant Operations & People Leader

ChopHouse Thirteen; Jacksonville (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

ChopHouse Thirteen in Jacksonville, FL seeks an experienced Restaurant General Manager to lead daily operations and deliver superior guest experiences. You will oversee front-of-house and back-of-house flow, manage budgets and payroll, lead the team, and ensure health and safety standards while maintaining brand quality.

Strong leadership and customer-service orientation are essential. The role requires building schedules, reviewing performance, and using feedback from online reviews to

Qualifications

• Experience managing a high-volume, full-service restaurant.
• Strong leadership and team-building skills.
• Knowledge of health, safety, and sanitation regulations.
• Ability to manage budgets, P&L, and payroll.

Responsibilities

• Oversee FOH and BOH service flow to ensure speed and quality.
• Enforce health, safety, and sanitation regulations.
• Maintain cleanliness, equipment, and brand standards.
• Manage operating budget, P&L statements, and payroll.
• Control food and labor costs to hit margins.
• Oversee inventory, ordering, and waste reduction.
• Recruit, hire, train, and mentor staff.
• Build staff schedules to match peak demand and manage labor budget.
• Conduct performance reviews and resolve conflicts.
• Foster a positive restaurant culture.
• Interact with patrons and handle escalated complaints.
• Monitor online reviews and continuously improve dining experience.

Job description

ChopHouse Thirteen in Jacksonville, FL seeks an experienced Restaurant General Manager to lead daily operations and deliver superior guest experiences. You will oversee front-of-house and back-of-house flow, manage budgets and payroll, lead the team, and ensure health and safety standards while maintaining brand quality.

Strong leadership and customer-service orientation are essential. The role requires building schedules, reviewing performance, and using feedback from online reviews to