Restaurant Operations Manager – Guest Experience Leader

High Peaks Resort; New York, Northern (NY, KY); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Early pay access

Medical insurance

Dental insurance

Vision insurance

401(k) match

Employee discounts

Job summary

High Peaks Resort is seeking a Restaurant Manager for our Food & Beverage team in Lake Placid, NY. You will oversee guest services, staff coordination, and restaurant operations to deliver exceptional experiences.

The role emphasizes cost control, training, and collaboration with hotel departments. Requirements include a high school diploma and relevant F&B experience; OSHA and Food Handler certifications are preferred. Salary range $65,000–$70,000 annually with full benefits.

Qualifications

• High school diploma or its equivalent.
• 3+ years in food & beverage, culinary, event management, or related field preferred.
• Food Handlers certification required.
• OSHA certification or knowledge of OSHA regulations.

Responsibilities

• Deliver exceptional customer service by setting a positive example, promptly addressing guest requests, concerns, and complaints to ensure overall satisfaction.
• Foster strong working relationships within Food & Beverage and other hotel departments.
• Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
• Evaluate cost effectiveness of all aspects of operation. Develop and implement cost saving and profit enhancing measures.
• Interview, hire, and train in the procedures and techniques of Food & Beverage for the efficient operation of the restaurant.
• Ensure proper cleanliness, use, repair of all F&B equipment and closet/storage areas.

Education

High school diploma or equivalent

Job description

High Peaks Resort is seeking a Restaurant Manager for our Food & Beverage team in Lake Placid, NY. You will oversee guest services, staff coordination, and restaurant operations to deliver exceptional experiences.

The role emphasizes cost control, training, and collaboration with hotel departments. Requirements include a high school diploma and relevant F&B experience; OSHA and Food Handler certifications are preferred. Salary range $65,000–$70,000 annually with full benefits.