Restaurant Operations Manager & Guest Experience Leader

Hulsing Hotels; Lawrence (KS); On-site; USD 43,000 - 45,000; Full time

Job summary

Hulsing Hotels is seeking a Restaurant Manager for DoubleTree By Hilton Lawrence in Lawrence, KS. The role is full-time with a $43,000–$45,000 annual salary plus tips, targeting strong leadership and customer service in a restaurant setting.

Education required is a High School diploma with experience in food service management. The position involves coordinating front and back of house, maintaining standards, and promoting the brand locally.

Qualifications

• Proven work experience as a Restaurant Manager or similar role.
• Proven customer service experience as a manager.
• Extensive food and beverage knowledge with ability to inform customers and staff.
• Familiarity with restaurant management software like Hospitality Management Systems and Eatstreet.
• Strong leadership and people skills.
• Acute financial management skills.
• BS degree in Business Administration; hospitality management or culinary schooling is a plus.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure sanitation and safety regulations compliance.
• Manage restaurant's good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.
• Assist with all Food and Beverage operations (Banquet Functions).

Skills

Restaurant management

Customer service

Leadership

F&B knowledge

Budgeting/finance

Education

BS degree in Business Administration

Hospitality management or culinary schooling (plus)

Tools

Hospitality management software

Eatstreet

Job description

Hulsing Hotels is seeking a Restaurant Manager for DoubleTree By Hilton Lawrence in Lawrence, KS. The role is full-time with a $43,000–$45,000 annual salary plus tips, targeting strong leadership and customer service in a restaurant setting.

Education required is a High School diploma with experience in food service management. The position involves coordinating front and back of house, maintaining standards, and promoting the brand locally.