Restaurant & Operations Manager

Bowlero; Romeoville (IL); On-site; USD 62,000 - 68,000; Full time

Job summary

Join a leading entertainment company as a Restaurant / Entertainment Manager, where you'll enhance guest experiences and lead a dynamic team. This active role requires strong management skills, a commitment to service excellence, and the ability to drive sales in a lively environment. With a competitive salary and opportunities for growth, this position is a stepping stone to becoming a General Manager.

Benefits

Comprehensive benefits package

Performance incentives

Qualifications

• 2+ years management experience in food service or related operations.
• Strong team player and people developer.

Responsibilities

• Deliver exceptional service and resolve guest complaints.
• Recruit, hire, train, and schedule hourly staff.
• Manage and expand food and beverage offerings.

Skills

Customer service expertise

Strong team player

Ability to supervise staff

Education

Bachelor’s Degree

Tools

POS systems

Job description

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. The Restaurant / Entertainment Manager role is active, requiring you to be on your feet, coordinate multiple team members, and solve problems in real time.

Our Restaurant / Entertainment Managers assist the General Manager with all aspects of the center's management. In the absence of the General Manager, they are responsible for all center and floor management, including entertainment, Food & Beverage, and property maintenance. They maintain a focus on guest satisfaction and develop the center’s hourly staff. This role is a great stepping stone toward becoming a General Manager.

ESSENTIAL DUTIES:

Get a glimpse of all you’ll experience as a Restaurant/Hospitality Manager

• MAKE GUESTS PRIORITY #1
• Deliver exceptional service, gather feedback, and resolve guest complaints

• NEVER STOP IMPROVING
• Hone operational skills, schedule staffing to meet center needs, and enhance guest experience

• TAKE EVERY OPPORTUNITY
• Execute marketing strategies to drive sales through leagues, open play, etc.

• PARTNER WITH LEAGUES
• Build relationships with league bowlers and officers, manage league formats, and handle administrative duties

• ASSEMBLE AN ALL-STAR TEAM
• Recruit, hire, train, and schedule hourly staff

• SHOW OFF MANAGEMENT SKILLS
• Lead and motivate the team, delegate tasks, and leverage individual strengths

• DRIVE FOOD & BEVERAGE SALES
• Manage and expand food and beverage offerings, ensure quality, and train staff to uphold standards

• REMAIN FLEXIBLE
• Work varying shifts, including weekends and holidays, as needed

WHO YOU ARE

You are committed, guest service-oriented, flexible, and a team player. You’re ready to step in for the General Manager when needed, support extended work hours, and develop your team with the goal of becoming a General Manager.

DESIRED SKILLS:

• 2+ Years management experience in food service or related operations
• Bachelor’s Degree
• Ability to supervise staff
• Strong team player and people developer
• Customer service expertise
• Knowledge of POS systems

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Walk, bend, stand for periods, and lift objects with assistance in an entertainment environment

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, operates over 360 locations across North America, offering bowling, amusements, water parks, and family entertainment. We also own the Professional Bowlers Association. For more information, visit ir.luckystrikeent.com.

The salary range for this position is $62,000 to $68,000. Lucky Strike offers performance incentives and a comprehensive benefits package, including healthcare. Details are available at www.bowlerocorp.com/careers/benefits.