Restaurant & Operations Manager

Dave & Buster's; Cleveland (OH); On-site; USD 53,000 - 62,000; Full time

Job summary

An established industry player is seeking a dynamic Restaurant & Operations Manager to lead a vibrant team in Cleveland. This full-time role offers the opportunity to enhance guest experiences while overseeing daily operations in a fast-paced environment. The ideal candidate will have a passion for leadership and a track record of exceeding goals. With a competitive salary and a variety of perks, including health benefits and career growth opportunities, this position promises an engaging and rewarding work atmosphere. If you're ready to inspire fun and drive results, this is the perfect opportunity for you.

Benefits

Competitive salary and quarterly bonus program

Health, Dental, Vision, and Disability insurance

Employee Assistance Program

401K matching plan

Free food and gameplay

Large leadership team with multiple managers per shift

A fun, engaging work environment

Career growth opportunities

Qualifications

• 2+ years of restaurant/hospitality experience required.
• Strong leadership capabilities to create memorable guest experiences.

Responsibilities

• Develop and lead hourly team members to exceed guest expectations.
• Recruit, hire, coach, train, and develop staff professionally.

Skills

Leadership Skills

Communication Skills

Cost Management

Guest Experience Enhancement

Job description

Restaurant & Operations Manager

Apply now for the Restaurant & Operations Manager position located in Cleveland, OH. This is a full-time role posted 2 days ago, with a salary range from $53,000 to $62,000 USD annually.

Job Description:

The Restaurant & Operations Manager provides overall leadership, supervision, and strategic direction to ensure operational standards are met, positively impacting business results and guest experience.

What we are looking for:

• Experience working in a fast-paced, multi-faceted restaurant/entertainment environment
• Excellent communication skills that inspire fun among team members and guests
• A passion for immediate gratification by enhancing guest experiences and motivating teams
• A track record of exceeding goals
• Ability to handle high-volume days, walk five miles per shift, and work approximately 50 hours per week
• Capability to oversee all aspects of the business, from details to big picture

Requirements:

• 21+ years of age
• At least 2 years of restaurant/hospitality experience
• Proficiency in managing costs of goods sold and labor
• Leadership skills to create memorable guest experiences
• Strong leadership capabilities
• Availability to work weekends, nights, and holidays
• Comfort in fast-paced, noisy environments with distracting conditions

Daily Responsibilities:

• Develop and lead hourly team members to exceed guest expectations
• Ensure positive staff and guest experiences through proactive leadership and personal interactions
• Recruit, hire, coach, train, and develop staff professionally
• Live and promote core values, collaborating with the management team for high-quality results

Perks:

• Competitive salary and quarterly bonus program
• Health, Dental, Vision, and Disability insurance
• Employee Assistance Program and Buster’s Legacy Fund
• 401K matching plan
• Free food and gameplay
• Large leadership team with multiple managers per shift
• A fun, engaging work environment
• Career growth opportunities across two brands: Dave & Buster’s and Main Event Entertainment

Dave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity Employer and participates in E-Verify where required.