Restaurant Operations Leader: Guest Experience & Profit

Próximo Fort Wayne; Fort Wayne (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Próximo Fort Wayne is seeking an experienced Restaurant General Manager to oversee every aspect of daily operations in our Fort Wayne location. You will drive guest satisfaction, staff performance, and financial results while upholding brand standards.

Responsibilities include budgeting with the area supervisor, controlling P&L, scheduling, training, and maintaining high cleanliness and safety standards; you’ll lead a team to deliver exceptional service and profitable outcomes.

Qualifications

• Bachelor’s degree or equivalent experience in hospitality or business.
• Proven leadership and team development capabilities.
• Strong guest service focus and problem solving abilities.
• Experience with P&L, budgeting, and cost controls.
• Knowledge of restaurant operations and applicable laws.

Responsibilities

• Oversee every aspect of restaurant operations.
• Ensure excellent guest service that meets or exceeds expectations.
• Ensure staffing levels meet guest needs.
• Control day-to-day operations - profit and loss, cash handling, and security procedures.
• Develop the annual operating budget with area supervisor; manage P&L centers.
• Operate in accordance with company policies and laws.
• Lead interviewing, hiring, training, and performance management.
• Handle payroll-related admin duties accurately and on time.
• Manage all shifts, scheduling, and planning while upholding standards.
• Maximize table turnover, sales per guest, and sales per hour.
• Enforce safe work behaviors and maintain a safe environment.
• Monitor daily activities to ensure quality food and cleanliness.
• Meet the restaurant's P&L and expense goals.
• Promote suggestive selling techniques.
• Maintain professional, warm, and hospitable atmosphere.
• Prepare quarterly sales and projections for area supervisor approval.

Skills

General management

Staff leadership

Customer service

Education

Bachelor’s Degree

Tools

POS Systems

Excel/Spreadsheets

Job description

Próximo Fort Wayne is seeking an experienced Restaurant General Manager to oversee every aspect of daily operations in our Fort Wayne location. You will drive guest satisfaction, staff performance, and financial results while upholding brand standards.

Responsibilities include budgeting with the area supervisor, controlling P&L, scheduling, training, and maintaining high cleanliness and safety standards; you’ll lead a team to deliver exceptional service and profitable outcomes.