Restaurant Operations Leader: Guest Experience & Growth

IHOP 3322 Grand Forks; Grand Forks (ND); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Job summary

IHOP in Grand Forks, ND is seeking a General Manager to lead daily operations, drive guest satisfaction, and ensure financial and regulatory compliance.

This full-time role involves managing staff, coaching, scheduling, inventory, and ensuring SOP adherence. The schedule varies to meet restaurant needs.

Candidates should have 2+ years of leadership experience, a high school diploma, a valid driver's license, and fluent English.

Qualifications

• 2+ years of relevant management experience.
• Valid driver's license.
• High school diploma or equivalent.
• Ability to speak and read English.
• Basic math skills.

Responsibilities

• Execute annual financial, local restaurant marketing, guest service, and HR objectives.
• Manage restaurant floor, maintain guest contact, and handle complaints professionally.
• Ensure compliance with regulations and SOP; recruit, train, and retain staff.
• Oversee inventory, food quality, safety, and equipment maintenance.
• Complete required reports and documentation for internal communication.

Skills

Leadership

Team management

Guest service

Budgeting

English proficiency

Education

High school diploma or equivalent

Job description

IHOP in Grand Forks, ND is seeking a General Manager to lead daily operations, drive guest satisfaction, and ensure financial and regulatory compliance.

This full-time role involves managing staff, coaching, scheduling, inventory, and ensuring SOP adherence. The schedule varies to meet restaurant needs.

Candidates should have 2+ years of leadership experience, a high school diploma, a valid driver's license, and fluent English.