Restaurant Operations Leader — Guest Experience

Rib Crib BBQ, Inc.; Oklahoma City (OK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid time off

Vision insurance

Job summary

RibCrib BBQ, Inc. is seeking an experienced Restaurant General Manager to lead daily operations at our busy Oklahoma City restaurant. The GM will supervise hourly staff, enforce standards, manage guest satisfaction, and drive cost controls in a 50–55 hour workweek.

Required: High School diploma or equivalent, 2+ years of management in a full-service setting, strong FOH/BOH knowledge, and proficiency with restaurant equipment. Certifications in Food Service Manager and MIT program are preferred.

Qualifications

• High School diploma or equivalency as determined by management.
• Minimum two years previous management experience in a full service establishment.
• Knowledgeable in both back-of-house and front-of-house operations.
• Capable of setting expectations and maintaining concise oral and written communication among other managers and employees for each shift.
• Proficient use of all restaurant equipment including calculators, cash registers, computers, ovens, smokers, knives, etc.

Responsibilities

• Practice and uphold company policies and industry standards as they impact the organization as a whole.
• Control, monitor, and implement operational standards to ensure that employees are adequately trained and customer satisfaction is guaranteed.
• Recruit, select, maintain, evaluate, and promote employee relations and scheduling according to individual performance and business needs.
• Make employment decisions, oversee guest recovery and resolve food service issues.
• Monitor food cost and quality controls by reducing waste through the correct use of purchasing, receiving, storage, preparation, food labeling and rotation procedures.
• Record and analyze cashflow, movement of inventory, labor costs and cost of sales on a daily basis.
• Abide by all state and federal regulations as required by law to ensure the health and well being of employees and/or guests.
• Accountable for all business activities within designated unit.
• Administer Progressive Discipline Policy according to guidelines.
• Initiate strategic, team, and individual goals to encourage high quality performance and organizational excellence.
• Effectively delegate appropriate responsibilities to management team members.
• Lead by demonstrating a willingness to assume any responsibility or perform any task (“shift to assist”) regardless of nature to demonstrate that teamwork is part of the operating culture. All other duties as assigned.

Skills

Management experience

FOH & BOH

Communication skills

Equipment proficiency

Education

High School diploma

Food Service Manager Certificate

MIT Program Completion

Job description

RibCrib BBQ, Inc. is seeking an experienced Restaurant General Manager to lead daily operations at our busy Oklahoma City restaurant. The GM will supervise hourly staff, enforce standards, manage guest satisfaction, and drive cost controls in a 50–55 hour workweek.

Required: High School diploma or equivalent, 2+ years of management in a full-service setting, strong FOH/BOH knowledge, and proficiency with restaurant equipment. Certifications in Food Service Manager and MIT program are preferred.