Restaurant Manager: Culture-Forward Guest Experience Leader

Colonial Group; Chattanooga (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

SSA Group, serving cultural attractions nationwide, seeks a Restaurant Manager in Chattanooga, TN to lead all day-to-day restaurant operations, oversee staff, and deliver warm, memorable guest experiences.

You will build and drive operational systems, manage forecasts and budgets, train staff, ensure safety and cleanliness, and collaborate with the Director of Food Service Operations and the Chef to execute menus and quality standards.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Build, implement and drive operational systems, processes, and policies in support of the organization’s mission, business needs, client & SSA expectations.
• Assumes an active role in upcoming season planning for food concepts, equipment needs, and operational excellence.
• Manage location financial forecasts, information flow and management, business processes, and organization planning. Manages merchandising for consistency, impulse sales, and driving per cap.
• Oversee food service training and orientation of all staff according to the onsite handbook and set expectations through your guidance.
• Ensure SSAfety training(s) are completed with all staff upon hire.
• Fulfill guests' needs quickly and efficiently as well as resolve complaints effectively.
• Maintains quality and facility cleanliness.
• Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures.
• Maintain a clean, safe, and organized work environment for all employees and guests.
• Responsible for the day-to-day functions of all food services and programs. With a specific focus to front of front-of-house operations.
• Work directly with the Director of Food Service Operations and the Chef on the execution of food programs, quality, and daily oversight.
• Work with Managers on established maintenance schedules in conjunction with manufacturer's instructions for all equipment, provide safety training in lifting, carrying, hazardous material control, chemical control and basic first aide.
• Facilitate the maintenance and repairs of the facility and equipment.
• Maintains a close relationship with the client's staff to ensure a positive working relationship.
• Ensure overall consistency and high quality across the various operations; plan menus based on such factors as market trends, customer preferences, and nutritional considerations.
• Manage all operational functions of the Restaurant.
• Manage employees in accordance with State and Federal labor laws.
• Perform other tasks as deemed necessary.
• Maintain a clean,

Job description

SSA Group, serving cultural attractions nationwide, seeks a Restaurant Manager in Chattanooga, TN to lead all day-to-day restaurant operations, oversee staff, and deliver warm, memorable guest experiences.

You will build and drive operational systems, manage forecasts and budgets, train staff, ensure safety and cleanliness, and collaborate with the Director of Food Service Operations and the Chef to execute menus and quality standards.