Restaurant Operations Leader — Growth & Mentorship

Shake Shack; Hyannis (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Shake Shack in Hyannis, MA seeks a hands-on Restaurant Manager to oversee daily operations, drive guest satisfaction, and coach team members for excellence. You will lead hospitality, enforce safety and sanitation standards, and implement local brand-building events to boost community presence.

The role requires 2-3 years in restaurant management within fast-paced settings, plus strong understanding of operations, purchasing, and budgeting.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant management

Team coaching

High-volume operations

Food safety

Budgeting

Tools

Sanitation & health codes

Job description

Shake Shack in Hyannis, MA seeks a hands-on Restaurant Manager to oversee daily operations, drive guest satisfaction, and coach team members for excellence. You will lead hospitality, enforce safety and sanitation standards, and implement local brand-building events to boost community presence.

The role requires 2-3 years in restaurant management within fast-paced settings, plus strong understanding of operations, purchasing, and budgeting.