Restaurant Operations Leader - Drive Growth & Guest Experience

United Franchise Group; West Palm Beach, Northern (FL, KY); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid holidays

401(k) match

Employee development

Travel opportunities

Job summary

United Franchise Group (UFG) is seeking a Restaurant Manager to lead operations, guest experience, and financial performance at our West Palm Beach headquarters. You’ll drive brand standards, coach teams, and partner with franchisees to ensure hospitality excellence across multiple locations.

The role emphasizes people development, operational discipline, and budget adherence, with competitive pay and benefits. Join a globally recognized leader shaping the future of franchising worldwide.

Qualifications

• High School Diploma or GED required; 2–5 years restaurant management experience preferred.
• Ability to read safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Proficient in Microsoft Office, POS systems, scheduling software, inventory systems, and restaurant management software.
• ServSafe or Food Manager Certification preferred or ability to obtain.

Responsibilities

• Oversee daily restaurant operations and execution of brand standards.
• Drive sales growth, profitability, and guest satisfaction.
• Hire, train, coach, and develop team members and managers.
• Train new and existing Franchisees and Managers.
• Responsible for achieving People, Performance, and Profit targets.
• Conduct performance reviews and ongoing coaching conversations.
• Manage labor scheduling and staffing levels.
• Control food, beverage, labor, and operating costs.
• Ensure compliance with health, safety, and sanitation regulations.
• Resolve guest concerns promptly and professionally.
• Maintain inventory controls, ordering processes, and product quality.
• Prepare operational, sales, labor, and productivity reports.
• Lead local restaurant marketing and community engagement efforts.
• Maintain facilities, equipment, and overall restaurant appearance.

Skills

Communication

Public speaking

Reading & writing

POS software

Education

High School Diploma or GED

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

POS systems

Scheduling software

Inventory systems

Restaurant management software

Job description

United Franchise Group (UFG) is seeking a Restaurant Manager to lead operations, guest experience, and financial performance at our West Palm Beach headquarters. You’ll drive brand standards, coach teams, and partner with franchisees to ensure hospitality excellence across multiple locations.

The role emphasizes people development, operational discipline, and budget adherence, with competitive pay and benefits. Join a globally recognized leader shaping the future of franchising worldwide.