Restaurant Operations Leader

Dairy Queen; Jacksboro (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Dairy Queen in Texas seeks an experienced General Manager to oversee all restaurant operations, including financial performance, production, inventory, personnel, sales and marketing, and to ensure compliance with owner/franchisor guidelines.

The role requires leadership to develop staff, optimize schedules, and maintain guest satisfaction by upholding company standards for quality and service in a fast-paced environment.

Responsibilities

• Oversees and manages all areas of restaurant and makes final decisions on matters of importance.
• Ensures that all PRIDE systems and routines are incorporated into day-to-day operations.
• Develops and achieves the restaurant's game plan by working with their DM (District Manager).
• Ensures guest service in all areas meets company standards.
• Responds to customer complaints, taking prompt and appropriate action to resolve problems and maintain satisfaction.
• Works with local chamber and schools to increase restaurant sales.
• Staffs, trains and develops assistant managers and hourly employees through orientations, feedback, performance expectations and reviews.
• Manages schedules and ensures proper staffing for all day parts and sales volumes.
• Manages restaurant P&L to optimize profit, controls COGS, Labor, and Controllables.
• Performs other duties as requested by DM.
• Maintains standards for quality, value, service and cleanliness.

Job description

Dairy Queen in Texas seeks an experienced General Manager to oversee all restaurant operations, including financial performance, production, inventory, personnel, sales and marketing, and to ensure compliance with owner/franchisor guidelines.

The role requires leadership to develop staff, optimize schedules, and maintain guest satisfaction by upholding company standards for quality and service in a fast-paced environment.