Restaurant Operations Lead & People Development

Master ConcessionAir, LLC; Newark (NJ); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Long-term disability (LTD)

Short-term disability (STD)

Paid vacation

Federal holidays

2 personal days

5 sick days

401K

Meals provided

Uniform allowance

Shoes yearly credit

Job summary

Master ConcessionAir, LLC is seeking an Assistant Manager to support daily restaurant operations, oversee BOH and FOH staffing, and coach supervisors to meet MCA standards. You will ensure food quality, sanitation, safety, and accurate revenue tracking while delivering outstanding guest service.

The role emphasizes leadership, problem solving, and adherence to MCA policies. This position reports to the General Manager and requires full‑time commitment, including evenings, weekends, and holidays.

Qualifications

• Minimum 1 year of supervisory experience in restaurants.
• Knowledge of marketing techniques and impact on business results.
• Experience in guest relations, negotiations, and complaint handling.
• Excellent verbal and written communication skills.
• Commitment to service of customers, staff, co-workers, and management.
• Demonstrated leadership ability; ability to lead by example.

Responsibilities

• Adhere to all MCA/Brand operating procedures and ensure that they are adhered to by all shift supervisors and employees.
• Attend and contribute to management meetings as required.
• Schedule and lead pre‑shift/post‑shift meetings on a regular basis and post communications to staff.
• Ensure that all supervisor/employee duties and assignments are performed and completed in a timely manner.
• Record deliveries; receive and reconcile inventories with purchase orders.
• Work to ensure all food, beverages, and bakery are in stock, that the correct items are displayed on all counters and inside display coolers, and that all perishable items are stored at the correct temperatures prior to serving.
• Complete daily reporting to accurately reflect any MCA/Brand procedures and documentation.
• Suggest and implement strategies that can lead to increased revenue.
• Ensure all cash payments are received, recorded, and a receipt is provided to the customer.
• Ensure that an end‑of‑night report is completed to ensure the correct recording of all transactions.
• Ensure that all cash items are balanced and accounted for daily.
• Ensure cash handling of register, deposits, and safe.
• Ensure that the restaurant, market, and bar are always kept to a high level of cleanliness.
• Ensure that all waste, transfers to other locations, promotional stock, breakages, and spillages are documented.
• Monitor and ensure orientation, training, development, and performance management of supervisors and crew.
• Assist staff when required during busy periods.
• Complete a weekly staff schedule; ensure fair distribution of hours to all staff; use the most cost‑effective staffing schedules; adhere to staffing budget.
• Assess employee/supervisor strengths and career development.
• Ensure that all staff are punctual and attired correctly.
• Meet with problem performers regularly and discuss/document areas of improvement.
• Record any accidents, injuries, or illnesses that occur, no matter how minor, by using the appropriate accident reporting procedures.
• Ensure that menu briefings and quizzes are carried out regularly with all staff.
• Work closely with the GM to always ensure a smooth operation.
• Ensure all work is carried out in compliance with Health & Safety regulations.
• Communicate staff performance issues, training, and development needs to GM on a regular basis.
• Maintain a high level of service for all guests.
• Deal with complaints in an efficient and courteous manner.
• Communicate any service or guest issues to the GM.
• Perform any other duties as directed by the GM.
• Maintain total accountability including labor costs, budgets, and projections.
• Maintain food and beverage costs per budgetary standards.
• FOH/BOH repair, light bulb replacement, general organization, and cleanliness.
• Perform safety inspections and document results and shortfalls.
• Ensure that all storerooms and loading areas are clean and always organized.

Skills

Supervisory experience

Leadership

Customer service

Communication skills

Problem solving

Job description

Master ConcessionAir, LLC is seeking an Assistant Manager to support daily restaurant operations, oversee BOH and FOH staffing, and coach supervisors to meet MCA standards. You will ensure food quality, sanitation, safety, and accurate revenue tracking while delivering outstanding guest service.

The role emphasizes leadership, problem solving, and adherence to MCA policies. This position reports to the General Manager and requires full‑time commitment, including evenings, weekends, and holidays.