Kitchen Step & Burger Fi Restaurants (Assistant Manager)

Airport Retail Group, LLC; Newark (NJ); Vor Ort; USD 45.000 - 60.000; Vollzeit

Zusammenfassung

Airport Retail Group, LLC in Newark, New Jersey, is looking for a Supervisor to assist with daily restaurant operations. The ideal candidate will have at least one year of supervisory experience in a full-service restaurant and a commitment to high customer service standards.

Responsibilities include managing staff, maintaining inventory, ensuring compliance with health regulations, and fostering a positive work environment. This role requires excellent leadership skills and the ability to effectively handle guest relations.

Qualifikationen

• Minimum 1-year supervisory experience in full-service restaurants.
• Knowledge of marketing techniques and their impact on business results.
• Health Department approved Food Handler Manager Certification.

Aufgaben

• Assist the Manager with day-to-day restaurant operations.
• Ensure the highest level of customer service throughout the operation.
• Maintain cleanliness of the restaurant, market, and bar.

Kenntnisse

Leadership

Customer service

Staff training

Inventory management

Communication

Ausbildung

Associate degree or equivalent in Hospitality, Business, or Culinary Arts

Jobbeschreibung

Responsibilities

• Assist the Manager with all day‑to‑day restaurant operations, including BOH and FOH hiring, supervisor/employee development and training, performance documentation, adequate staffing, adherence to all MCA policies and procedures, food quality and presentation, sanitation, safety, and responsibility for tracking revenues and cash accounts.
• Ensure the highest level of customer service throughout the operation and act as a role model/leader, solving problems, making informed decisions, and managing the workforce and time to achieve maximum results.
• Maintain specialty focus areas such as Bar, Market, Commissary, or other areas as directed, performing duties such as daily/weekly inventory counts, ordering, and scheduling responsibilities.
• Adhere to all MCA/Brand operating procedures, attend and contribute to management meetings, and schedule and lead pre‑shift/post‑shift meetings.
• Record deliveries, reconcile inventories with purchase orders, and keep food and beverage inventory in stock and properly displayed.
• Complete daily reporting and ensure accurate documentation of MCA/Brand procedures.
• Suggest and implement strategies to increase revenue, handle all cash payments, record receipts, and complete end‑of‑night and daily cash reconciliations.
• Maintain cleanliness of the restaurant, market, and bar, document waste, transfers, promotions, breakages, and spillages.
• Monitor and ensure orientation, training, development, and performance management of supervisors and crew, including scheduling fair staff hours and adhering to staffing budgets.
• Address employee performance, conduct regular meetings with problem performers, document areas of improvement, and record any accidents or injuries.
• Conduct menu briefings, quizzes, and safety inspections, and ensure compliance with Health & Safety regulations.
• Communicate staff performance issues, training needs, and development requirements to the GM; maintain a high level of service for all guests and deal with complaints efficiently and courteously.
• Perform additional duties as directed by the GM, maintain accountability for labor cost, budgets, projections, food and beverage costs, and facility upkeep.

Qualifications

• Associate degree or equivalent in Hospitality, Business, or Culinary Arts.
• Minimum 1‑year supervisory experience, preferably in full‑service restaurants.
• Knowledge of marketing techniques and their impact on business results.
• Experience in guest relations, negotiations, and complaint handling.
• Excellent verbal and written communication skills.
• Commitment to service of customers, staff, co‑workers, and management.
• Demonstrated leadership ability; ability to lead by example.
• High integrity and honesty, strong work ethic, passion, and commitment.
• Ability to work full‑time hours, including weekdays, weekends, and holidays.
• Demonstrated coaching and development skills, ability to train and delegate, and follow‑through and dependability.
• Adherence to and modeling of all MCA policies and procedures.
• Knowledge and commitment to safety and food sanitation.
• Health Department approved Food Handler Manager Certification.