Restaurant Operations Lead: Guest Service & Team Coaching

Burger King; Glenpool (OK); On-site; USD 45,000 - 60,000; Full time

Job summary

Workstream in Oklahoma is seeking an Assistant Manager to lead daily restaurant operations and drive profitability while delivering exceptional guest service. You will supervise shifts, coach team members, and ensure consistent adherence to standards in a fast-paced environment.

As a key operations leader, you’ll help manage inventory, uphold cash controls, interact professionally with guests and coworkers, and ensure the team maintains speed and quality in product preparation and delivery.

Qualifications

• Demonstrated understanding of guest service principles.

Responsibilities

• Maintains inventory
• Keep operational standards and procedures
• Ensures preventative maintenance of restaurant facility and equipment is completed in accordance with Company standards, interacting with external vendors as required
• Ensures that restaurant follows all cash control and security procedures
• Interact in a positive and professional manner with guests and coworkers
• Motivates and directs team members to exceed guest expectations with accurate, fast and friendly service in a clean facility
• Provides coaching and feedback to Shifts Coordinators and Team Members to increase the restaurant team’s capabilities and raise restaurant performance
• Directs restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Ensures that restaurant upholds operational and brand standards
• Performs duties of Hourly Shift Coordinator when necessary

Skills

Guest service principles

Job description

Assistant Manager

Overview

Assistant Managers (AM) are the operations leaders of the restaurant focused on profitability, Guest service, people development and operations management. Assistant Managers support the Restaurant General Manager (RGM) in coordinating daily operations. Assistant Managers operate under the direction of the RGM and manage a team of Hourly Shift Coordinators and Team Members.

Duties And Responsibilities

• Maintains inventory
• Keep operational standards and procedures
• Ensures preventative maintenance of restaurant facility and equipment is completed in accordance with Company standards, interacting with external vendors as required
• Ensures that restaurant follows all cash control and security procedures
• Interact in a positive and professional manner with guests and coworkers
• Motivates and directs team members to exceed guest expectations with accurate, fast and friendly service in a clean facility
• Provides coaching and feedback to Shifts Coordinators and Team Members to increase the restaurant team’s capabilities and raise restaurant performance
• Directs restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Ensures that restaurant upholds operational and brand standards

*Performs duties of Hourly Shift Coordinator when necessary

Qualifications And Skills

• Demonstrated understanding of guest service principles

*Hiring decisions, compensations, benefits, and employment terms and conditions at independent franchised Burger King® Restaurants will vary and are determined solely by the Franchise.

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.