Restaurant Operations Lead: Guest Experience & Training

Banff Hospitality Collective; Clinton Township (SD); On-site; USD 42,000 - 64,000; Full time

Job summary

Banff Hospitality Collective seeks an Assistant Manager for Sorelle in Charleston. You will train staff, oversee scheduling, labor costs, and guest service standards while ensuring adherence to health, safety, and budget targets.

Ideal candidates have 2–3 years in hospitality, and a degree is preferred. Strong communication, organization, and fluency with MS Office and POS systems are essential for success.

Qualifications

• 2–3 years of restaurant/hospitality experience.
• Four-year college or culinary degree preferred.
• Strong communication and organizational abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with accounting software, POS, payroll/HRIS.

Responsibilities

• Lead and train staff to ensure guest service and satisfaction.
• Oversee schedules, labor cost objectives and budgeted targets.
• Maintain compliance with health, safety, and labor regulations.
• Coordinate with management on events and daily operations.
• Assist with financial reporting and coordination with accounting.

Education

Bachelor's or Culinary degree

Tools

Microsoft Office Suite

POS systems

Payroll/HRIS

Accounting software

Job description

Banff Hospitality Collective seeks an Assistant Manager for Sorelle in Charleston. You will train staff, oversee scheduling, labor costs, and guest service standards while ensuring adherence to health, safety, and budget targets.

Ideal candidates have 2–3 years in hospitality, and a degree is preferred. Strong communication, organization, and fluency with MS Office and POS systems are essential for success.