Restaurant Operations Lead — Guest Experience & Team Leadership

FRANCAISE LLC; Spokane (WA); On-site; USD 26,000 - 32,000; Full time

Job summary

FRANCAISE LLC is seeking an experienced hospitality manager to support daily operations at our Spokane, WA location. You will lead floor shifts, coach staff, and help maintain guest satisfaction while ensuring service standards and safety compliance.

The role requires strong leadership, multitasking ability, and familiarity with POS systems. Flexible availability, including nights, weekends, and holidays, is essential to effective staffing and guest service.

Qualifications

• Previous restaurant or hospitality management experience preferred.
• Strong leadership and communication skills.
• Ability to multitask and make decisions under pressure.
• Guest-focused mindset with attention to detail.
• Experience with POS systems and basic administrative tasks.
• Reliable, organized, and solution-oriented.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Support the General Manager in daily operations and floor leadership.
• Lead shifts to ensure service standards, guest satisfaction, and efficiency.
• Assist with hiring, training, coaching, and performance management.
• Handle guest concerns professionally and effectively.
• Support scheduling, labor management, and shift coverage.
• Ensure compliance with company policies, health, and safety standards.
• Maintain a positive, respectful team culture.
• Oversee opening and closing procedures as assigned.
• Collaborate with kitchen and bar leadership to ensure smooth service.

Skills

Leadership

Communication

Multitasking

Guest-focused

Reliable

Organized

Solution-oriented

Flexible availability

Tools

POS systems

Job description

FRANCAISE LLC is seeking an experienced hospitality manager to support daily operations at our Spokane, WA location. You will lead floor shifts, coach staff, and help maintain guest satisfaction while ensuring service standards and safety compliance.

The role requires strong leadership, multitasking ability, and familiarity with POS systems. Flexible availability, including nights, weekends, and holidays, is essential to effective staffing and guest service.