Restaurant Operations Lead: Guest Experience & Team Growth

Chick-fil-A; Woodbury (CT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from experienced Operators

Growth and development opportunities

Scholarship opportunities

Meal discounts

Cell phone subsidy

Work shoe subsidy

Competitive pay

Job summary

Chick-fil-A is seeking an Operations Leader to assist the Director team with shift management and to ensure an outstanding guest experience. You will supervise stations, open/close shifts, and enforce opening/closing procedures with a focus on guest satisfaction.

Ideal candidates have 2–5 years in leadership, embrace Chick-fil-A culture, and demonstrate initiative with urgency. The role offers full-time hours, benefits, and opportunities for growth within a people-centered environment.

Qualifications

• Meets Hospitality and Culinary Professional job requirements.
• 2–5 years in a leadership/manager role.
• Availability to work Fridays and Saturdays.

Responsibilities

• Ensures Team Members follow recipes and read tickets to accurately prepare orders.
• Ensures accurate weights and measures for all recipe items.
• Maintains pace to meet speed of service guidelines.
• Keeps workstations clean at all times.
• Follows cash handling procedures and supervises cashiers.
• Manages break schedules and shift coverage.
• Monitors dining room, restrooms, and facility cleanliness.
• Addresses guest issues with management support.
• Communicates performance and policy violations to management.

Skills

Leadership

Team management

Customer service

Education

High School diploma or equivalent

Tools

POS systems

Job description

Chick-fil-A is seeking an Operations Leader to assist the Director team with shift management and to ensure an outstanding guest experience. You will supervise stations, open/close shifts, and enforce opening/closing procedures with a focus on guest satisfaction.

Ideal candidates have 2–5 years in leadership, embrace Chick-fil-A culture, and demonstrate initiative with urgency. The role offers full-time hours, benefits, and opportunities for growth within a people-centered environment.