Restaurant Operations Lead | Guest Experience & Profit

My Tomato Pie, Inc.; Town of Amherst (NY); On-site; USD 48,000 - 64,000; Full time

Job summary

My Tomato Pie, Inc. in Amherst, NY seeks an Assistant Manager to oversee restaurant operations, catering, and banquets, ensuring top-tier guest service and proper staffing. You will manage day-to-day P&L, drive cost controls, and collaborate on annual budgeting with area supervisors.

The role includes hiring, coaching, and evaluating staff, maintaining cleanliness and food quality standards, and promoting sales growth while upholding company policies and safety guidelines.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 2 years of experience as manager in full service, casual dining.
• Experience with full service alcohol serving facility desirable.
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction.
• Demonstrated leadership skills, including coaching, directing, and motivating a team.
• Some exposure to P&L and sales building highly desirable.

Responsibilities

• Oversee every aspect restaurant operations, catering, and banquets.
• Ensures excellent guest service that meets or exceeds expectations.
• Ensures that the restaurant is adequately staffed to meet guest needs.
• Controlling day-to-day operations - profit & loss, by following cash control/security procedures, reviewing financial reports, and taking appropriate actions.
• Working with area supervisor to develop the restaurant's annual operating budget and control all profit and loss centers, including food, beverage, supply, utility and labor costs.
• Operating the business in accordance with the company policies and applicable laws.
• Will directly impact interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Responsible for all financial (invoices, reporting) and personnel/payroll related administrative duties, completed accurately, on time and in accordance with Company policies and procedures.
• Manage all shifts, which include daily decision-making, staff support, scheduling and planning while upholding standards, product quality and cleanliness.
• Maximizing table turnover, sales per guest, and sales per hour.
• Enforcing safe work behaviors to maintain a safe environment for both guests and crew members.
• Monitor daily activities to ensure quality food and cleanliness standards.
• Meet the restaurant's P&L, and expense goals
• Promoting suggestive selling techniques.
• Maintaining professional behavior while creating a warm, fun, friendly, and hospitable atmosphere.
• Prepare quarterly Sales and projections for area supervisor approval including follow up on store action plans.

Skills

Leadership

Team coaching

Staff management

Guest service

Education

Bachelor’s Degree or equivalent

Job description

My Tomato Pie, Inc. in Amherst, NY seeks an Assistant Manager to oversee restaurant operations, catering, and banquets, ensuring top-tier guest service and proper staffing. You will manage day-to-day P&L, drive cost controls, and collaborate on annual budgeting with area supervisors.

The role includes hiring, coaching, and evaluating staff, maintaining cleanliness and food quality standards, and promoting sales growth while upholding company policies and safety guidelines.