Restaurant Operations Lead — Guest Experience & Growth

Wildlife Conservation Society; New York (NY); On-site; USD 60,000 - 66,000; Full time

Job summary

Wildlife Conservation Society in New York, NY, is seeking an Assistant Manager- Business Operations for Restaurant Services at Central Park Zoo. The role oversees and leads locations, drives sales, and maintains high standards in customer service, operations, and team development.

Responsibilities include recruiting and developing staff, implementing procedures, meeting financial forecasts, and ensuring food safety and sanitation.

Qualifications

• Bachelor’s degree preferred.
• 2-3 years of restaurant management experience in a similar industry or high-volume location.
• Proficient with Microsoft Office and POS systems.
• Flexible working in a fast-paced environment.
• Able to develop, implement, and measure action plans to achieve sales goals.
• NYC Food Handlers License required, can be attained after hiring.
• Valid Driver’s License.

Responsibilities

• Provides leadership, supervision, and delegation of operations to unit managers and seasonal employees.
• Trains on and emphasizes the importance of customer service, guest interactions and memorable experiences.
• Assists with the implementation of operational systems, procedures, and policies in support of WCS’s mission and business needs.
• Assists with meeting department financial forecasts by effectively using company tools to adjust operations as needed.
• Interview, hire, and train seasonal employees in accordance with company and department handbook and guidelines.
• Progressively document and discipline employees to encourage improved job performance in line with WCS policies and procedures.
• Fulfill guest's and employee needs quickly and efficiently as well as resolve complaints effectively.
• Responsible for maintaining inventory, ordering, receiving, and storing of product, equipment, and supplies.
• Maintain a clean and safe work environment by practicing high standards of food, human safety, and sanitation.
• Meet or exceed all federal, state, local, and WCS standards for sanitation, food presentation, and storage.
• Ensures there is overall consistency and high quality of products across operations.
• Ensure cash and inventory controls maintaining high standards of staff compliance.
• Work collaboratively with fellow employees and managers. Being able to recognize teamwork and diversity throughout the department to resolve conflicts respectfully and in a timely manner.

Skills

Leadership

Customer service

Operations

Team development

Recruitment

Training

Education

Bachelor’s Degree Preferred

Tools

Microsoft Office

POS systems

Job description

Wildlife Conservation Society in New York, NY, is seeking an Assistant Manager- Business Operations for Restaurant Services at Central Park Zoo. The role oversees and leads locations, drives sales, and maintains high standards in customer service, operations, and team development.

Responsibilities include recruiting and developing staff, implementing procedures, meeting financial forecasts, and ensuring food safety and sanitation.