Guest Experience Operations Lead

Denver Zoo Conservation Alliance; Denver (CO); On-site; USD 68,000 - 85,000; Full time

Benefits offered by this job

Medical, Vision, and Dental coverage

403(b) Retirement Plan with employer-m

Generous paid time off

DZCA Family Membership with discounted

Concession and retail discounts

Free parking

Job summary

Denver Zoo Conservation Alliance is seeking an Operations Manager to lead campus operations, guest services, and accessibility programs, ensuring safe, welcoming experiences for all visitors.

The role oversees daily readiness, staff development, and cross-department collaboration, driving continuous improvements in service standards and operational efficiency while coordinating with IT, Finance, Marketing, and Facilities to support guest experiences across admissions, parking, and on-site

Qualifications

• Two-year degree in hospitality management or related field preferred; other experience considered.
• Minimum of two years of management experience in guest operations or related field.
• Experience in high-volume attractions preferred (amusement park, zoo, museum, etc.).

Responsibilities

• Lead attractions operations, guest amenities, accessibility programs, and service standards.
• Oversee daily campus readiness and staff development.
• Coordinate cross-department efforts to ensure accurate ticketing and guest services.
• Serve in the Guest Experience Duty Manager rotation during incidents and peak times.

Skills

Staff leadership

Operations management

Guest services

Safety leadership

Communication

Education

Two-year degree in hospitality management or related field

Tools

Microsoft Office

POS system

CRM systems

Job description

Denver Zoo Conservation Alliance is seeking an Operations Manager to lead campus operations, guest services, and accessibility programs, ensuring safe, welcoming experiences for all visitors.

The role oversees daily readiness, staff development, and cross-department collaboration, driving continuous improvements in service standards and operational efficiency while coordinating with IT, Finance, Marketing, and Facilities to support guest experiences across admissions, parking, and on-site