Restaurant Operations Lead – Guest Experience

Shake Shack; Culver City (CA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Medical, dental and vision insurance

401(k) with company match

Paid time off

Job summary

Shake Shack is seeking a Restaurant Manager in Culver City, CA to oversee daily operations and uphold the brand’s hospitality standards. You will train staff, coach team members, and lead by example to deliver outstanding guest experiences in a high‑volume setting.

The role requires strong leadership, a focus on teamwork, and flexibility in scheduling to support peak times. Join us to contribute to our growth and community presence while maintaining top‑notch sanitation and service.

Qualifications

• 2–3 years of restaurant management in a high‑volume, fast‑paced setting.
• Strong leadership and coaching abilities with a focus on hospitality.
• Understanding of restaurant operations, food safety, and health codes.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of Shack operations.
• Motivate and manage team to provide the highest level of hospitality.
• Demonstrate leadership with coaching and excellence.
• Promote the brand in the local community through events and word‑of‑mouth.
• Ensure compliance with sanitation and safety regulations.

Skills

Leadership

Coaching

Guest service

Tools

POS systems

Job description

Shake Shack is seeking a Restaurant Manager in Culver City, CA to oversee daily operations and uphold the brand’s hospitality standards. You will train staff, coach team members, and lead by example to deliver outstanding guest experiences in a high‑volume setting.

The role requires strong leadership, a focus on teamwork, and flexibility in scheduling to support peak times. Join us to contribute to our growth and community presence while maintaining top‑notch sanitation and service.