Restaurant Operations Lead — Customer Experience

Southern Multifoods Inc; Crowley (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Southern Multifoods Inc. is seeking a restaurant management team member to assist with oversight of daily operations at a Taco Bell franchise. You will ensure fast, quality service, maintain cleanliness, and foster a positive atmosphere for customers and staff.

The role requires strong interpersonal skills, cash handling, and knowledge of fast food procedures, with opportunities to train and supervise shift leaders and crew during busy periods.

Qualifications

• High school diploma or GED preferred.
• Must be clean, neat and well groomed.
• Must have good interpersonal communication skills to work with customers and employees.
• Must have basic understanding of fast food operations, production procedures and deployment procedures.
• Must master cash control and adhere to Quality, Service, Cleanliness and Hospitality guidelines.
• Must understand basics of sales forecasting, scheduling, cost control, inventory, P&L statements, and personnel administration.
• Must follow verbal and written instructions.
• Must have good hearing and vision to interact with customers and operate drive-thru when necessary.
• Must be able to work as a team and maintain customer satisfaction.

Responsibilities

• Assist with management of all operations within the restaurant.
• Assist in hiring, training, and reviewing employee performance.
• Perform accounting responsibilities and prepare reports for home office submission.
• Administer the ACT program.
• Quickly prepare customers' orders to specifications and high quality.
• Work as a team to ensure constant customer satisfaction with quality, service and cleanliness.
• Prioritize workload to serve customers first and maintain dining room and work area.
• Operate all kitchen equipment.
• Report any equipment or facilities repairs.
• Participate in scheduling, cost control, inventory and personnel administration.

Skills

Interpersonal communication

Cash handling

Sales forecasting

Scheduling

Cost control

Inventory management

P&L understanding

Personnel administration

Teamwork

Education

High school diploma or GED

Job description

Southern Multifoods Inc. is seeking a restaurant management team member to assist with oversight of daily operations at a Taco Bell franchise. You will ensure fast, quality service, maintain cleanliness, and foster a positive atmosphere for customers and staff.

The role requires strong interpersonal skills, cash handling, and knowledge of fast food procedures, with opportunities to train and supervise shift leaders and crew during busy periods.