Restaurant Operations Lead — AGM Ready

Flagship Restaurant Group; Phoenix (AZ); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Starting salary $75,000

Quarterly bonus

Benefits package

Paid Time Off

Dining discount

Training programs

Job summary

Flagship Restaurant Group in Scottsdale is seeking an Assistant General Manager to support daily restaurant operations alongside the General Manager. You will help create a welcoming guest experience, foster a positive team environment, and ensure shifts run smoothly.

The ideal candidate has 1–3 years of management in high-volume restaurants, is proficient with MS Word, Excel, Outlook, and familiar with OpenTable and Toast.

Qualifications

• Minimum 1–3 years of management experience in a full-service, high-volume restaurant or related hospitality environment.
• Comfortable using Microsoft Word, Excel, and Outlook, with familiarity in OpenTable and Toast.
• Strong knowledge of restaurant operations, including sanitation, safety and security, company policies and procedures, team leadership, recordkeeping, and reporting.
• Proven ability to lead, coach, and develop a team while maintaining a positive and professional work environment.
• Experience managing labor, controlling operational costs, and supporting the restaurant's financial goals.
• Ability to handle guest concerns, make sound decisions, and keep daily operations running smoothly in a fast-paced environment.

Responsibilities

• Ensure operational excellence by actively engaging with guests and staff, addressing concerns promptly, and overseeing all aspects of restaurant operations.
• Lead and develop a team of 25+ employees per shift, setting performance expectations, providing feedback.
• Maintain accountability for operational standards, addressing performance gaps in guest satisfaction, productivity, profitability, and safety.
• Manage financial performance by adhering to budgetary guidelines, driving efficiencies to increase sales, and minimizing costs across various areas.
• Uphold proper administrative duties related to finances, personnel, and payroll, ensuring accuracy and compliance with company policies.

Skills

Management experience

OpenTable

Toast

Microsoft Office

Team leadership

Labor management

Guest service

Tools

OpenTable

Toast

Microsoft Word

Microsoft Excel

Outlook

Job description

Flagship Restaurant Group in Scottsdale is seeking an Assistant General Manager to support daily restaurant operations alongside the General Manager. You will help create a welcoming guest experience, foster a positive team environment, and ensure shifts run smoothly.

The ideal candidate has 1–3 years of management in high-volume restaurants, is proficient with MS Word, Excel, Outlook, and familiar with OpenTable and Toast.