Restaurant Operations & Guest Experience Leader

Fulenwider Group; Smithville, Cornelius (NC, NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Fulenwider Group is seeking a Restaurant General Manager for Taco Bell at 20329 W Catawba Ave, Cornelius, NC 28031. The role focuses on profitable operations, guest satisfaction, and strong team leadership.

You will oversee daily restaurant operations, manage labor and costs, ensure quality and safety compliance, and drive guest relations during peak hours. Prior supervisory experience in food/retail and solid people skills are required.

Qualifications

• Dedication to providing exceptional guest service.
• Good communication, interpersonal, and conflict resolution skills.
• Exceptional team-building capability.
• Basic business math, accounting skills, and strong analytical/decision-making.
• Basic personal computer literacy.
• High School Diploma or GED preferred; College or University Degree preferred.
• 1-4 years of supervisory experience in a food or retail environment, including profit & loss responsibility.

Responsibilities

• Creates value for shareholders through efficient operations, appropriate cost controls, and profit management.
• Maintains highest level of quality, service, cleanliness, and hospitality by personally interacting with guests during peak hours and ensuring all menu items are always available.
• Takes an active role in guest service and guest relations, monitors and corrects employee appearance, courtesy, and suggestive selling techniques, and takes part in company marketing efforts.
• Controls day‑to‑day operations by tracking restaurant labor and product costs to meet targets; orders food, paper and supplies, maintains proper inventory levels, controls waste, plans weekly schedule for restaurant employees, and follows published procedures for receiving, preparing, holding, packing and serving products.
• Maintains high level of productivity through effective recruiting, training, and motivation of hourly employees.
• Implements preventative maintenance program; checks, adjusts, and makes minor repairs of restaurant equipment, building and grounds.
• Prepares and submits required reports, uses approved projection techniques, cash control techniques and security measures.
• Recruits, interviews, recommends hiring, disciplines, and terminates hourly restaurant employees; keeps required personnel and performance information; develops, motivates and effectively trains; maintains a safe work environment and champions recognition and motivation efforts.
• Ensures OSHA, local health, and safety codes, and company safety and security policy are met.

Skills

Guest service

Communication

Team building

Business math

PC literacy

Education

High School Diploma or GED

College or University Degree

Job description

Fulenwider Group is seeking a Restaurant General Manager for Taco Bell at 20329 W Catawba Ave, Cornelius, NC 28031. The role focuses on profitable operations, guest satisfaction, and strong team leadership.

You will oversee daily restaurant operations, manage labor and costs, ensure quality and safety compliance, and drive guest relations during peak hours. Prior supervisory experience in food/retail and solid people skills are required.