Restaurant Operations Director — People & Leadership

Workstream; Wendell (NC); On-site; Full time

Job description

Chick-fil-A Wendell Falls is looking for hard working, self-motivated individuals who embrace our values of servant leadership. The leaders who thrive in our business are individuals who have a passion for people and serving team members to help them win both at home and at work. We are focused wholeheartedly on pursuing operational excellence as we provide a clean and safe environment, serve fresh food, fast and accurate service, and genuine hospitality. Our Director focus on developing a strong team and strong leaders to partner with in order to fulfill our vision of being LIGHT to our community by being the most caring business in Wendell and surrounding communities. A Director is responsible for a particular area or depart in the business. Areas could include something like AM Front of House, PM Front of House, AM Back of House, PM Back of House, Talent (recruiting/onboarding), Maintenance, Inventory, etc.

Starting at $20/hr

Director Responsibilities

• Ability to lead shifts in both FOH and BOH
• Strong understanding of the daily operational systems throughout the restaurant
• Engagement and participation in day to day operations in a high volume, fast paced restaurant
• Create a great experience for guests and team members
• Set the tone for the business through consistent attitude and effort
• Work well with fellow leaders and team members in pursuing operational excellence
• Availability to open or close, lead shifts, key holder
• Money management – count drawers, finalize day
• Strong communication skills

Qualifications and Requirements

• At least 18 years of age upon hire date
• Associates Degree
• Ability to connect with guests and team members effectively
• Reliable transportation
• Ability to work in a fast paced environment
• Strong commitment to serving guests and team members effectively
• Ability to lead self and others, including coaching team members
• Prior leadership experience is preferred but not required

Benefits:

• Flexible schedule
• Paid Time Off
• Health insurance
• 401k matching
• Free break meals
• Free tuition and books to attend University of the Cumberlands

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.