Restaurant Marketing & Guest Experience Director

Chick-fil-A; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Chick-fil-A Austin is seeking a dedicated marketing-minded team member to lead social media, spotlight emails, and our monthly newsletter. You will help decorate the restaurant, plan events, train staff on upselling, and support in-store operations during peak lunch hours.

This full-time role blends on-site restaurant presence with marketing content creation; expect growth through catering collaboration and cross-functional experiences within a positive team. A 3-month trial period applies.

Qualifications

• Schedule weekly content for Social Media outlets (Facebook, Instagram) that will engage guests and promote our brand and products.
• Send promotional emails/offers through our Spotlight platform to our guests.
• Update monthly newsletter to the team about events, birthdays, anniversaries, promotions, and new products.
• Develop and execute displays for community board, windows, and inside foyer.
• Update promotional materials from corporate and align store promotions with national campaigns.
• Train the team on suggestive selling, promoting new products, and running competitions.
• Assist with in-store operations during peak lunch hours (11am–2pm) when not catering.
• Plan and help execute events for guests and team outings; support Chick-fil-A activations at events.
• Build relationships with team members and guests to strengthen presence in the restaurant.

Job description

Chick-fil-A Austin is seeking a dedicated marketing-minded team member to lead social media, spotlight emails, and our monthly newsletter. You will help decorate the restaurant, plan events, train staff on upselling, and support in-store operations during peak lunch hours.

This full-time role blends on-site restaurant presence with marketing content creation; expect growth through catering collaboration and cross-functional experiences within a positive team. A 3-month trial period applies.