Restaurant Manager: Lead Service & Coach Teams

Shake Shack; Washington (District of Columbia); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts

Medical, Dental, and Vision Insurance

Employer Paid Life and Disability

401k Plan with Company Match

Paid Time Off

Paid Parental Leave

Employee Assistance Program on Day 1

Pre-Tax Commuter and Parking Benefits

Flexible Spending and Dependent Care

Development and Growth Opportunities

Eligibility criteria applies

Job summary

Shake Shack in Washington, DC is seeking an experienced Restaurant Manager to lead daily operations, ensuring exceptional guest service and consistency of brand standards. You will train staff, coach for excellence, and drive community engagement through events and local partnerships.

The role emphasizes leadership, operational oversight, and adherence to sanitation standards, with a focus on delivering the Shack experience at scale in a fast-paced setting.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word‑of‑mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant management

Team leadership

Operations

Customer service

Food safety

Scheduling

Job description

Shake Shack in Washington, DC is seeking an experienced Restaurant Manager to lead daily operations, ensuring exceptional guest service and consistency of brand standards. You will train staff, coach for excellence, and drive community engagement through events and local partnerships.

The role emphasizes leadership, operational oversight, and adherence to sanitation standards, with a focus on delivering the Shack experience at scale in a fast-paced setting.